What are the responsibilities and job description for the Install Dispatcher position at Reece Supply, LLC?
Who We Are
Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/
Install Dispatcher
THE IMPACT YOU’LL MAKE
To lead the daily execution of dispatching installations. Collaborating with regional support center to ensure custom, semi-custom and large project appliance installations are completed from start to finish. Interacts with customers, builders and the sales team and coordinators daily. Responsibilities include delivering remarkable white glove customer service, safety, and efficiency/cost goals following established policies, procedures, methods, while upholding and modelling the company’s values and creating a positive working environment.
WHAT YOU’LL BRING
Executes the installation strategy with key tactics and plans, capability needs of the team, assets, and processes to deliver company goals, within timelines.
Maintains installation calendar daily
Routes installation teams for maximum productivity
Creates and closes all manifest daily, confirming all installs have been completed
Confirms all tickets have dropped to the picking queue
Manage picking queue by assigning tickets to be pulled
Ensuring correct product is pulled for delivery
Routes tickets in Innovo and communicates next day tickets with installation manager
Maintains communication with installers/manager during the day
Provides updates to RSS or salesperson as needed
Upload notes and pictures onto sales orders – where Innovo is not utilized by third party installers
Create and email delivery report from completed installations the day before to RSS and salesperson each morning
If there are reschedules (redates) or returns, create the return and coordinate the redate/return using 2nd Will Call ship via and communicate with RSS
Assists warehouse personnel – I.e. returns and open line
Performs other duties as assigned.
Key Responsibilities:
Strong, refined relationship-based service skills, with demonstrated customer service orientation
Ability to learn quickly and be resourceful
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal, communication skills, and ability to deal with customer complaints effectively.
Ability to work independently, but also work as part of a team
Ability to prioritize work within a multi-tasking and fast paced environment
Strong follow-up skills
Ability to learn new procedures, and be comfortable with new technology
YOUR BACKGROUND
Excellent verbal and written communication skills
3 or more years of customer service experience
Strong computer skills; MS Word, Excel and Outlook
Preferred Qualifications
Strong, refined relationship-based service skills, with demonstrated customer service orientation
Ability to learn quickly and be resourceful
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal and communication skills
Ability to work independently, but also work as part of a team
Ability to prioritize work within a multi-tasking and fast paced environment
Strong follow-up skills
Ability to learn new procedures, and be comfortable with new technology
Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:
- Attendance – Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.
- Physical Capacities – Lift up to 50 pounds frequently throughout the day, sitting and standing for extended periods. Kneeling, squatting, climbing, and walking
- Operation of Office Equipment — Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.
- Oral Communication Skills – Speaking, Speech Clarity, and Speech Recognition.
- Written Communication Skills – Writing, Reading and Written Comprehension, and Written Expression.
- Mental Capacities – Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management.
Our commitment to excellent customer service is just part of our story. We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.
All full-time associates are eligible for the following benefits:
Medical and Dental Insurance
Flexible Spending Accounts and Health Savings Accounts
Company-paid Life Insurance
Short Term Disability
401(k) Plan
Paid Time Off (PTO) - plus paid holidays
Parental Leave
Voluntary benefits:
Vision
Long-term Disability
Voluntary Life and AD&D Insurance
Additional Voluntary Benefits through Corestream
We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.
Benefits:
Health Insurance, Vacation & Paid Time Off, Employee Discounts