What are the responsibilities and job description for the Management Specialist position at Redwood Living Inc?
Location: Redwood Holland, Zeeland, Grand Rapids, Cascade, Texas Township, Portage, Battle Creek, Comstock
About Redwood:
At Redwood Living, Inc. (“Redwood”), we believe our success is driven by the people who power us. We are proud to be a multi-state employer with a growing team of over 650 employees committed to building neighborhoods and careers that thrive. Our employees are passionate, talented, and empowered to make decisions that positively impact the lives of our residents. From on-site teams to corporate leadership, every Redwood team member plays a vital role in delivering exceptional experiences. We foster a culture rooted in integrity, open communication, and a commitment to exceeding expectations.
As we continue to expand our footprint and grow our team, we seek individuals who share our values and are excited to contribute to a dynamic, forward-thinking organization. At Redwood, you’ll find more than a job - you’ll find a place to grow, lead, and make a difference.
We live by eight core values that guide everything we do:
- Do One Thing Really Well
- Be Entrepreneurial
- Serve Those You Lead
- Deliver More Than Expected
- Communicate Openly and Honestly
- Instill Family and Team Spirit
- Demonstrate Integrity and Authenticity
- Be Nice and Have Fun
Position Overview: Under the general direction of the Regional Manager, the Management Specialist will be responsible for supporting new and current Neighborhood Managers. Working in interim positions as needed. Supports all facets of assigned temporary apartment neighborhood including managing resident relations, collecting rent, scheduling and supervising apartment turn overs, approving rental applications, marketing, and compiling and generating reports needed from the Corporate Office. They shall conduct all organizational business and practices in accordance with Redwood Living Inc. policies.
Essential Duties and Responsibilities:
- Fill in at sites with Neighborhood Manager vacancies.
- Onboard and support new Neighborhood Managers regarding policies and procedures.
- Provide training support to Neighborhood Managers and Multi-Site Leasing Professionals as needed.
- Perform site audits under the direction of the Regional Neighborhood Manager and Director of Property Operations.
- Greeting prospective residents, showing the model/neighborhood, and answering questions.
- Answering phones/emails on a daily basis.
- Compliance with all legal and financial leasing/resident arrangements.
- Ability to create sales strategies and close.
- Performing administrative tasks such as bank deposits/reconciliations, property reporting, evictions, correspondences, etc.
- Proactive property management regarding safety and maintenance objectives.
- Full utilization of technical systems to provides up-to-date property activities, financial transactions, and reporting.
- Adherence to company standards for paperwork, resident files, budgets and controlled expenses.
- All other related duties and special project involvement as assigned.
Required Skills:
- Respectfulness; Trustworthiness; Leadership; Must have the ability to work under pressure; Strong Time Management skills.
- Strong communication skills – ability to respond in an empathic manner with general business acumen.
- Time and project management skills - proven ability to plan, organize, and implement multiple tasks/projects on a concurrent real time basis.
- Must be able to communicate and interact with employees at all organizational levels.
- Ability to analyze financial reports.
Minimum Qualifications, Education and Certifications:
- High School Diploma or GED Required
- Three (3) years of residential property management experience
- Experience with Yardi, fair housing requirements, lease-ups, preferred
- Strong ability to communicate well both verbal and written and strong sales and customer service
- Experience with Complaint Resolution
- Proficient in Microsoft Office Suite
- Must be able to travel 50% of time.
- Valid Driver’s License required
Working Conditions:
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Discover the amazing benefits and perks that Redwood Apartment Neighborhoods offers! Visit our website today to learn more and see why Redwood is a great place to work:Redwood Apartment Neighborhoods | Employee Benefits & Perks
Redwood Living, Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and Redwood provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.