Front Desk Agent - Redwood Garden Inn

DUTIES AND RESPONSIBILITIES
Specific duties include, but are not limited to, the following:

· Take reservations via phone and in person

· Work with a multi-line phone system

· Greet and register guests as they arrive

· Handle cash and make change

· Receive and process payment for accommodation

· Answer guest questions, handle requests and take care of issues that arise

· Inform guests of local places of interest and provide directions

· Maintain room inventory

· Balance guest folios

· Be familiar with frequent-stay guest programs and special packages

· Understand the importance of increasing revenue

· Work in conjunction with other departments

· Maintain the appearance of the lobby

· Handle beverage and/or gift shop sales

· Make coffee, prepare breakfast

· Assist housekeeping as needed

· Perform other duties as assigned

REQUIRED SKILLS AND ABILITIES
· Excellent customer service skills

· Ability to be welcoming and courteous to guests, coworkers and vendors

· Must be organized and able to multitask

· Ability to remain cheerful under stress

· Maintain a professional demeanor and appearance at all times

· Ability to understand and carry out instructions

· Good knowledge of the local area and businesses

· Good communication skills

· Basic math and reading skills

· Strong interpersonal and problem-solving skills

· Strong typing / keyboarding skills

· Strong computer knowledge

· Ability to memorize a large amount of different, detailed, computer procedures

PREFERRED QUALIFICATIONS
· Previous related work experience

· High School Diploma or GED

REQUIRED LICENSES / CERTIFICATIONS
· Food Handler’s Card (will be completed once hired)

· Alcohol Service Permit (based on location, will be completed once hired)

· Must pass a criminal background check

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
· Work requires standing for most of each shift

· Must be able to lift up to 25 pounds

· Primary worksite is indoors

WORK HOURS AND WAGE
· Day and night shifts, weekends and holidays

· Hourly position, Non-Exempt

· $16.75 per hour

Pay: $16.75 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $17