What are the responsibilities and job description for the Technical Support Specialist 1 position at Redwood Family Care Network?
Hourly Rate: $27.00 / Hr.
Shifts Needed: Full time Monday-Friday
Job Status: Full time
Work Locations: Chino Hills, CA
Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.
Benefits
Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking and excellent communication. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. Patience, empathy, ability to stay calm and professionalism under pressure is a must.
Knowledge, Skills, And Abilities
Shifts Needed: Full time Monday-Friday
Job Status: Full time
Work Locations: Chino Hills, CA
Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.
Benefits
- Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.
- HSA, Health Care FSA and Dependent Care FSA
- EAP (Employee assistance program)
- Employee discount program
- PTO (Paid time off)
- Dayforce Wallet Daily Pay
- Pre-Tax 401(k)
- After-Tax Roth
- Tuition discount through Capella University
Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking and excellent communication. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. Patience, empathy, ability to stay calm and professionalism under pressure is a must.
Knowledge, Skills, And Abilities
- Strong knowledge of operating systems: Windows, macOS, and Linux.
- Proficiency with Google Workspace (Gmail, Drive, Docs, Admin Console) administration and troubleshooting.
- Experience configuring and supporting Unifi Network equipment (access points, switches, controllers).
- Familiarity with Remote Monitoring and Management (RMM) platforms for endpoint management and automation.
- Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs.
- Troubleshooting hardware, software, and peripheral devices.
- Knowledge of remote desktop tools and diagnostic utilities.
- Understanding of mobile device support (iOS and Android).
- Basic knowledge of cybersecurity best practices.
- Experience with ticketing/helpdesk systems.
- Minimum Education: Associates or Bachelors in IT, computer science or related field, OR equivalent work experience
- Certifications
- CompTIA A
- Network
- Security
- Google IT Support Professional Certification
Salary : $27
