IT Business Analyst II

Redwood Credit Union is looking for an IT Business Analyst II, who will play a key role in technology projects across Redwood Credit Union, working closely with business stakeholders and internal IT team to deliver technology and achieve strategic goals. Use understanding of business processes and technology, critical thinking skills, and ability to collaborate with a diverse set of business partners to design, develop, and deliver solutions for Members, internal team members, and the communities served.

Key Responsibilities

Requirements Elicitation and Analysis:

• Partner with internal stakeholders of all levels, from front-line team members to senior leadership, to gain understanding and elicit business requirements for project scope
• Use NPS and other sources of Member feedback to develop user requirements for public-facing systems (such as RCU website, digital banking, and loan applications)
• Analyze requirements and develop success criteria and KPIs for technical and process solutions
• Manage requirements in multiple SDLCs, including Scrum, Agile, and Waterfall
  
  
  

System Analysis:

• Conduct impact analysis of process and technical changes
• Develop conceptual design for technical solutions
• Partner with internal developers and vendor teams to develop detailed designs that meet requirements
• Ensure effective security measures are in place and meet RCU and regulatory standards
  
  
  

Process Analysis:

• Document, measure, and analyze as-is processes to determine pain points
• Partner with process performers and owners to develop proposed improvements to pain points
• Develop success metrics and monitoring procedures for quantifying improvement process improvement benefits
  
  
  

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S
  
  
  

Minimum Qualifications: Knowledge, Skills and Abilities

• Knowledge of current business analysis techniques
• Knowledge of multiple SDLCs, including Scrum, Agile, and Waterfall
• Knowledge of process management techniques
• Knowledge of project management techniques
• Ability to quickly analyze information and make recommendations
• Ability to effectively manage multiple tasks and deadlines simultaneously
• Ability to manage, develop, and implement technology related projects
• Ability to interact and communicate with outside vendors
• Ability to establish and maintain effective working relationships with a diverse group of people
• Ability and desire to work in a team environment
• Ability to communicate and collaborate with both onshore and offshore vendors
• Ability to work weekends and late nights when needed
  
  
  

Licenses and Certifications

• IIBA certification in one or more of the following areas is preferred but not required: Certified Business Analyst Professional (CBAP), Agile Analysis Certification (AAC), Certificate in Product Ownership Analysis (CPOA), Certified Cybersecurity Analyst (CCA), or Certification in Business Data Analytics (CBDA)
  
  
  

The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree in computer information system, Management Information System, Project Management, or closely related field, with a minimum of three years of experience in business analysis, process analysis, system design and integration, or similar. Prior experience in programming and / or financial services is a plus.

Compensation: Base starting range: $45.00 to $59.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement- Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
  
  
  

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
  
  
  

Physical Requirements:

• Ability to stand for extended periods of time occasionally
• Ability to stand, bend, stoop, sit, walk, twist, and turn
• Ability to lift objects up to 25 pounds
• Ability to use a computer keyboard and calculator
• Work environment is indoors, majority of the time is spent sitting at a desk
• Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
  
  
  

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@redwoodcu.org.