Consumer Lending Loan Coordinator

At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can’t do it without you - our next great hire.

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.

That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

The Consumer Lending Coordinator will provide general assistance and departmental support while providing superior Member service.

• Provide exceptional service to all Members, officials, internal employees, and service providers.
• Provide general assistance and departmental support in completing tasks or projects.
• Provide phone coverage for the department at all times.
• Communicate with Members regarding their loan status and request documentation needed to close the loan.
• Compose and type letters, memos, and reports for staff and Members.
• Ensure problem ownership in an effort to protect the Member experience by researching and resolving Member concerns, complaints and questions. Respond with thorough, and accurate information through oral and/or written communication, or by directing them to the appropriate department or person for assistance.
• Assist direct lending and indirect lending with loan queues and funding when needed.
• Maintain tracking records in Symitar and file Uniform Commercial Code (UCC) filing on specific loan types.
• Assist funders to ensure loan files are complete prior to internal and/or external audit requests.
• Ensure confidentiality and safeguard sensitive Member financial information.
• Evaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are met.
• Identify cross sell opportunities that will benefit Member.
• Report on a daily basis any problems or concerns with specific loan files.
• Propose new or improved processes that will improve current processing structure.
• Review and complete daily lending reports.

• Ability to work a rotating schedule which will include working some Saturdays.
• Thorough knowledge in the use of Internet-based loan origination software.
• Knowledge of lending principles, practices, rules, regulations and sales.
• Knowledge of compliance requirements.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union employees.

• A combination of education and experience equivalent to a high school diploma, Credit Union/Banking industry or closely related field.

Compensation: base starting range $22.00 to $27.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

·         Competitive medical, dental, and vision insurance, mental health offerings

·         Employee performance incentive plan

·         Salary Advancement– Merit increase based on performance

·         401(k) program with employer match

·         Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

  RCU Discounts and Perks-

-  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

- RCU employees are eligible for a 1% discount on all recreational or boat loan products

- 2% discount off Visas and LOC Loans through RCU

- 0% interest on garment, fitness, or home office equipment loan of up to $500

- 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

·         Local financial institution, providing unparalleled service since 1950

· Recognized by Newsweek as one of "America's Best Credit Unions 2024"

·         Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

·         Voted Best Places to Work in the North Bay 18 years in a row

·         World-class employee engagement scores

·         Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

·         Recognized by Forbes as one of “America’s Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

                                         We are an Equal Opportunity Employer

Salary : $22