Program Supervisor - Interpersonal Skills Training Center (ISTC)

Job Title: Program Supervisor - Interpersonal Skills Training Center (ISTC)
Department: Behavioral Health Services
Location: Ukiah, CA
Status: One (1) Full-Time, Exempt
Hours: 40 hours per week

Salary: $68,640.00 - $74,256.00 Annually DOE / Additional Differentials Must Qualify

Open Date: October 23, 2025

Close Date: Open until filled 

Pay Differentials Offered (must qualify through testing or verification):

• Language Translation - Bi-cultural Spanish: $1.00 per hour
• Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
• Bimodal Multilingualism - ASL Sign Language: $2.00 per hour

Lead Something That Matters — Program Supervisor at Arrowhead Ranch 

Are you ready to bring your passion for growth, creativity, and purpose into the outdoors?

The Interpersonal Skills Training Center at Arrowhead Ranch is seeking a Program Supervisor who thrives in nature and leads with heart and innovation. This is not your typical job — it’s a rare opportunity to shape the future of a respected, long-standing therapeutic program nestled in the tranquil mountains of Ukiah, California.

For over 20 years, Arrowhead Ranch has been a cornerstone of youth development in Mendocino County, blending Experiential Learning, behavioral transformation, and therapeutic support into a powerful program with real impact. Now, we’re looking for someone who’s not only enthusiastic about that mission, but who’s ready to take it to the next level.

You are:

• A visionary who gets excited about creating and evolving programs.
• Grounded in therapeutic practices and behavioral strategies, but unafraid to try new things.
• Energized by outdoor settings and hands-on learning experiences.
• A leader who can inspire a team, engage with youth meaningfully, and think big-picture.

This role offers:

• The chance to lead and expand a well-regarded program in a breathtaking mountain setting.
• Creative freedom to design and implement innovative, holistic approaches to growth and healing.
• The fulfillment of working where nature meets purpose — and where your work truly changes lives.
• If you're looking for a role that combines leadership, impact, and the great outdoors, we invite you to apply and help shape the next chapter of Arrowhead Ranch.

Overview:

Performs a wide range of responsibilities and roles for a program(s) or department(s).  Requires an ability to function independently, use advanced problem-solving skills, coordinate between multiple entities, and write complex documents, reports and or grant applications.  Coordinate and oversee program components under the direction of a manager or director.

Key Responsibilities:

• Program Operations & Scheduling: Oversee the day-to-day logistics and operational flow of the program, including managing schedules, coordinating staff coverage, and ensuring the overall efficiency and effectiveness of services delivered.
• Electronic Health Record (EHR) Oversight: Monitor client Electronic Health Records to ensure that all documentation is completed accurately, timely, and in accordance with regulatory and agency standards. Ensure all documents are properly signed and stored.
• Records Management: Verify that client records are current, comprehensive, and compliant with agency policies. Make necessary updates on all relevant computer systems and maintain the integrity of physical and electronic client charts.
• Quality Improvement & Collaboration: Collaborate closely with program staff and leadership to enhance quality of care, identify process improvements, and support best practices in clinical and administrative operations.
• Interdepartmental Coordination: Foster and maintain effective working relationships with clinical teams to facilitate timely completion of documentation and to ensure chart accuracy and compliance.
• Client and Stakeholder Engagement: Build and maintain professional, supportive relationships with clients, their guardians, and other key stakeholders to ensure transparent communication and continuity of care.
• Communication & Responsiveness: Monitor and respond to emails via Outlook 365 at least once every 24 hours to ensure timely communication and follow-through on operational or client-related matters.
• Payroll & Timekeeping Compliance: Review staff timecards regularly to ensure accuracy in recorded hours, adherence to time codes, and compliance with payroll policies and procedures. Report discrepancies as needed.
• Caseload & Productivity Management: Consistently meet established productivity benchmarks and maintain client caseload standards in alignment with program expectations and organizational goals.
• On-Site Presence: Maintain an on-site presence a minimum of four (4) days per week to ensure direct engagement with staff, provide real-time operational support, and uphold alignment with the organization’s mission and strategic objectives.

Education & Qualifications:

• Strongly desired – College degree in social work or related field strongly desired.
• Two (2) or more years of experience in a supervisory role within the mental health, developmental disabilities, or youth services field.
• Strong knowledge of behavioral health systems, trauma-informed care, and best practices for supporting individuals with complex needs.
• Proven ability to lead multidisciplinary teams, implement program improvements, and maintain compliance with regulatory and accreditation standards.

Conditions of Employment:

• Must possess a valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).
• Must pass a clear background check with CACI, DOJ & FBI.
• CPR and First Aid Certified.
• TB Exam and Physical at the time of employment.
  

Other Requirements

• Driving is a required function of this position, both company and personal vehicles. Employees must use a personal vehicle that meets all agency requirements, including maintaining liability insurance that meets or exceeds state requirements.
• Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements.

On-Call Rotation Responsibilities:

• Participate in the program’s on-call rotation.
• Commit to a minimum of one weekend per month.
• Sign and adhere to the on-call agreement.
• Develop and maintain the on-call schedule for the program.

Training Provided:

• Comprehensive onboarding including CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, and Collaborative Problem Solving.

Benefits:

• Comprehensive benefits package available.

To Apply:
Please visit our website at Redwood Community Services to apply or learn more about our values and services.

Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.

Salary : $68,640 - $74,256