Case Manager & Urgent Response Coordinator

Job Title: Case Manager & Urgent Response Coordinator 
Department: Foster Family Agency

Location: Eureka, CA
Status: Full-Time, Exempt/Non-Exempt

Hours: 40 Hours per week
Salary: $34.65 per hour (DOE) / Additional Differentials Must Qualify
Open Date: November 14, 2025
Close Date: Open Until Filled 

Pay Differentials Offered (must qualify through testing or verification):

• Language Translation - Bi-cultural Spanish: $1.00 per hour
• Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
• Bimodal Multilingualism - ASL Sign Language: $2.00 per hour
  

Overview:

Under general supervision, this hybrid role provides comprehensive support to resource families and youth in foster care, including mobile crisis response, case management services, and rehabilitative support. The Case Manager & Urgent Response Coordinator serves as a liaison between foster families, youth, agency staff, and service providers, offering guidance, advocacy, and oversight. Responsibilities include conducting home visits, assessing family dynamics, ensuring compliance with agency and state regulations, and developing individualized service plans to address the emotional, behavioral, educational, and medical needs of each child in placement. The Case Manager collaborates closely with county social workers, therapists, educators, and other professionals to support permanency planning and promote positive outcomes for youth in foster care. Additionally, the Urgent Response Coordinator provides collaborative phone-based, in-home, and in-person mobile response services, in-home de-escalation and stabilization services, and trauma-informed, culturally and linguistically appropriate family support for current and former foster youth up to twenty-one (21) years of age. This role includes delivering self-care and behavior training, leading rehabilitative groups, and supporting clients with challenging behaviors. The Coordinator consistently completes documentation within twenty-four (24) hours, mentors and coaches peers, and may serve in a supervisory capacity when needed. They are expected to model professionalism and exemplary rehabilitation practices in client care.

FFA Case Management Functions:

• Provides support with therapeutic interventions and structured activities to promote the well-being and development of youth in care.
• Conducts comprehensive SAFE home studies, including at minimum:
• Monthly in-home visits with the resource family.
• Monthly out-of-home visits with youth aged six and older.
• All documentation is maintained through an electronic data management system.
• Links youth and resource parents with appropriate community resources based on identified needs and individualized service plans.
• Assists in the evaluation and development of resource family homes by assessing environmental factors, family dynamics, and other criteria to determine ongoing suitability.
• Supports the stability of youth placements by promoting a safe, nurturing, and supportive home environment.

Urgent Response Coordination:

• Maintain a mobile response team available 24/7.
• Provide immediate in-person responses within 1–3 hours for urgent situations; within 24 hours for non-urgent.
• Follow up within 72 hours to assess ongoing support needs.
• Establish collaborative contact with youth and caregivers.
• Identify underlying causes of instability and prior interventions.
• Observe and address caregiver-child interactions.
• Provide coaching to preserve family units and maintain placements.
• Develop transition plans when placements are not feasible.
• Connect families to trauma-informed and culturally appropriate services.
• Identify ongoing stabilization needs and refer to appropriate services.
• Participate in case conferencing with service providers.

Qualifications:

• Required: Master’s Degree in Human Services
  • Including, but not limited to: social work or social welfare, marriage, family and child counseling, child psychology, educational psychology, education with an emphasis on counseling, or an area that qualifies for licensure as a Licensed Professional Clinical Counselor. 
• 2–4 years of experience in mental health or direct service roles
  

Knowledge, Skills, and Abilities:

• Mental illness and applicable treatments.
• Modern methods, techniques, and procedures used in family and child counseling.
• DSM IV Diagnostic Criteria. (not required)
• Medical chart documentation procedures.
• Philosophy and history of therapeutic recreation.
• Various therapeutic models.
• Uses and effects of psychotropic medications.
• Interviewing techniques.
• Applicable codes, laws, ordinances, regulations, and legal forms and procedures.
• Child and adolescent development.
• Juvenile justice system.
• Crisis intervention techniques.
• History, theory, and new trends in mental illness.
• Ethical and legal management practices, including confidentiality.
• Patient's legal rights.
• Community resources, services, and organizations.
• Internal departmental policies and procedures.
• Counseling and following therapeutic processes and procedures.
• Providing assessment evaluation.
• Applying crisis intervention techniques.
• Performing case management.
• Observing and documenting psychiatric behavior.
• Using tact, discretion, initiative, and independent judgment within established guidelines.
• Organizing work, set priorities, meet critical deadlines and follow up assignments with a minimum of direction.
• Using a computer to enter and retrieve data and information accurately and rapidly.

Conditions of Employment:

• Must possess a valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).
• Must pass a clear background check with CACI, DOJ & FBI.
• CPR and First Aid Certified.
• TB Exam and Physical at the time of employment.
  

Driving Requirement:
This position requires the use of a personal vehicle for business purposes and on-call rotation. 

• Driving is a required function of this position. Employees must use a personal vehicle that meet all agency requirements, including maintaining liability insurance that meets or exceeds state requirements.
• Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements.

Training:

• RCS provides an in-depth onboarding and training orientation, which includes CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, Collaborative Problem Solving, introductions to all RCS departments, and other valuable trainings. 

Benefits:

• Comprehensive benefits package available.

To Apply:
Please visit our website at Redwood Community Services to apply or learn more about our values and services.

Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.

Salary : $2 - $35