What are the responsibilities and job description for the Skillbridge Intern - IT Support Specialist position at Redwire Space?
Bring your passion for space!
Redwire is accelerating humanity's expansion into space by delivering reliable, economical and sustainable infrastructure for future generations.
Redwire, (via our subsidiary Redwire Space, Inc.), is accelerating humanity's expansion into space through specializing in-space manufacturing technologies, developing space-optimized products to improve industrial machines on Earth, and developing advanced manufacturing technology that can support space exploration.
Summary
We have a current opportunity for a Skillbridge Intern - IT Support Specialist role as a part of the IT Service Team located at our facility in Jacksonville, Florida. In this role you will be primary customer interface for IT support and systems administration of a local and virtual networks; work with various systems/technologies. This will include user account management, system, workstation troubleshooting, and network hardware/software maintenance, backup/disaster recovery maintenance, server maintenance and protection of information systems.
Responsibilities
- Serve as the first point of contact for internal staff seeking technical assistance
- Respond to events / problems and record their resolution in help desk ticketing software
- Basic administration of a hybrid environment with both Active Directory and Azure AD resources
- Provide technical support for a wide range of technology needs including phones, printers, workstations, servers and network equipment
- Communicate clearly with customers and provide regular updates, status and information.
- Perform limited maintenance on servers and critical laboratory and testing systems
- Coordinate purchasing and inventory management of IT equipment and software to support users
- Pass on any feedback or suggestions by users or management to the appropriate team.
- Determine process improvements, best practices, and develop new processes.
- Work in close partnership with cross-functional teams and management.
Ideal Experience
- High School and 2 years of experience as a help desk technician or other IT customer support role
- Microsoft Office 365, Azure Active Directory and Windows Server Active Directory Administration
- Experience with Windows 10/11 and Windows Server 2016 or 2019
- Demonstrated ability to configure, support, troubleshoot and administer Windows workstations
- Remote troubleshooting experience through remote control software
- Curiosity and a willingness to search for solutions to problems that you don't know how to solve.
- Support a hybrid environment with both Active Directory and Office365 resources
- Proficient verbal and written communication skills
- Self-motivated with sound time management skills, attention to detail, and priority management to meet deadlines with minimal oversight.
- US Citizenship required for working on controlled information systems
- Must be active military transitioning out of service
Desired Skills
- Some ability to configure, support, troubleshoot and administer Linux and/or MacOS workstations.
- Experience with iOS and Android mobile operating systems
- Solid understanding of computer systems, mobile devices, and other tech products
- Identify and suggest possible improvements on procedures
- Ability to obtain a Security Clearance
Grow with us as we innovate the next generation capabilities for a new era of space exploration! We offer a highly competitive benefits package along with a commitment to our core values of Integrity, Innovation, Impact, Inclusion, and Excellence.
Redwire Space is an Equal Opportunity Employer; employment with Redwire Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
All offers of employment at Redwire Space are contingent upon clear results of a thorough background check and your ability to provide proof of eligibility to work in the US. Note that some positions will also require US citizenship or ability to obtain a security clearance due to requirements of a classified program.
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR Click Here