Virtual Teller

Job Description Summary

Interacts with the member to gain knowledge and understanding of their financial needs. Utilizes all available resources to provide the best solution to ultimately enrich the member experience. Accurately and efficiently documents and processes the full range of member transactions to ensure member satisfaction. Duties will require service delivery in a remote environment. Position will require non-traditional business hours, including early morning and late evening availability.

Job Description

Essential Duties and Responsibilities

• Maintains a professional image and demeanor at all times consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics. Delivers friendly, caring service to internal and external members
• Greets members; assesses their needs and concerns; takes initiative to develop solutions to ensure member satisfaction.
• Documents and processes member transactions, including but not limited; to deposits, withdrawals, payments and other services.
• Provides information and promotes appropriate products and services to match member needs, including but not limited to; new accounts, deposits products, loan products, credit cards and insurance products.
• Utilizes knowledge of Credit Union products and services to provide solutions to members concerns and problems; follows through to ensure member satisfaction.
• Complies with all applicable regulatory requirements and Credit Union policies and procedures.
• Adheres to all security procedures and maintains strict confidentiality of all member information.
• Completes training and self-study to achieve and maintain required knowledge of Credit Union products, services and overall operations.
• Completes required on-line regulatory and compliance training, on a semi-annual basis, including but not limited to; Bank Secrecy Act, Anti-Money Laundering and USA Patriot Act.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.
  
  

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follow all physical and online security procedures and maintain strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.
  
  

Education/Experience

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.

Education Requirements

Required - High School Diploma or GED

Experience Requirement

Required - 1 Year - Teller Experience or equivalent experience involving cash handling, sales, lending or customer service

Skills/Abilities

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Utilize knowledge and experience in performing job functions.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
• Promote and foster excellent member service and teamwork.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and Interactive Teller Machine equipment, use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one’s own time effectively.
  
  

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting and walking.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Intermittent lifting and carrying between 5 and 25 pounds.
  
  

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

An employee in this job works in a general office environment in a financial services facility. Opportunites to work from home are up to management's discretion.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.