Maintenance Scheduler - Residential Properties

Job Summary: Redstone's Residential Maintenance Scheduler is responsible for planning, coordinating, and optimizing the daily work of the Residential Maintenance team. The primary focus of this position is developing and maintaining technician schedules that maximize productivity, reduce travel time, improve resident service levels, and support timely work order completion across Redstone's residential portfolio. This position serves as the central coordination point for all residential maintenance work orders and is responsible for work order intake, prioritization, assignment, scheduling, backlog management, resident communication, and vendor coordination.

Reports to: Residential Facilities Director

Supervises: N/A

Wage Status: Non-Exempt

Job Responsibilities:

• Own the daily and weekly scheduling of Residential Maintenance Technicians across Redstone's residential portfolio.
• Build and maintain technician schedules using established prioritization guidelines, balancing emergency requests, resident commitments, due dates, workload capacity, and operational priorities.
• Optimize schedules to maximize geographic efficiency and minimize technician travel time between properties.
• Continuously adjust schedules throughout the day to respond to emergencies, urgent requests, weather events, and changing priorities.
• Serve as the primary intake resource for all residential maintenance work orders.
• Review work requests for completeness, accuracy, urgency, and proper categorization.
• Assign work orders based on priority, skill set, workload, and geographic location.
• Take ownership of residential maintenance backlog performance and work order throughput.
• Prioritize and proactively schedule aged, overdue, and high-impact work orders to support backlog reduction goals.
• Notify residents of upcoming maintenance appointments and schedule changes.
• Coordinate closely with Resident Services regarding tenant communications and access requirement.
• Work in coordination with the Residential Maintenance Manager to schedule vendor work and site access requirements.

Core Competencies:

• Exceptional scheduling, prioritization, and time-management skills.
• Ability to coordinate work across multiple technicians and locations simultaneously.
• Strong understand of workload balancing, route optimization, and operational efficiency.
• High proficiency with CRM, CMMS, Microsoft Team, Outlook, Excel, and other Microsoft applications.
• Strong written and verbal communication skills.
• Experience in field service dispatch, logistics routing, medical scheduling, construction coordination, maintenance operations, or similar environments is valued.

Essential Job Functions:

At Redstone, we operate as one team with a shared commitment to excellence and our core service values: Safety, Courtesy, Inclusivity, Efficiency, and Pride of Place. The ideal candidate will demonstrate:

• Strong customer service orientation and communication skills.
• Flexibility and adaptability in a dynamic work environment.
• Self-motivation and accountability.
• Team leadership and mentoring ability.

Additional Requirements:

• Attendance is an imperative job function.
• Some evening and weekend hours required.
• Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple competing priorities in a fast-paced environment.
• High proficiency with technology including CRM, CMMS, Microsoft Teams, Outlook, Excel, and other Microsoft applications.
• Ability to make sound decisions while balancing resident needs and operational priorities.
• Professional communication with residents, vendors, and internal teams.
• Adaptability and flexibility when responding to changing business needs.

Benefits:

Redstone offers a competitive benefits package including: medical, vision, dental insurance plan, 401K match; 3 weeks paid vacation to start and can earn up to 5 weeks; paid sick leave, paternity and maternity leave; twelve paid holidays and a paid day off on your birthday. All positions are also eligible for discretionary bonuses.