What are the responsibilities and job description for the Client Services Manager position at Redscout?
As a Client Services Manager, you are the project management lead, driving the teams internally to deliver Redscout quality work. You are a central hub for team, delivering successful projects and promoting cross-discipline collaboration across the agency.
Responsibilities
At Redscout, we work with clients to define the future of their businesses and brands. We love diving into new categories, exploring the edges of culture, and working on problems that give us a window
into how people think, work, and live. Scouts (that's what we call each other) have high standards for quality and a strong sense of community. We value learning, diverse experiences, original perspectives, personal growth, and mutual support. We're also entrepreneurial. You won’t always have the perfect template to work from, but you will always have a team to turn to for advice, help, and guidance as you create solutions together.
Diversity Mission Statement
**All Scouts lead the charge for change.**
This collective responsibility to make Redscout a diverse, equitable and inclusive organization is essential to our well-being and success. We value the qualities that make our employees the individuals that they are, and always encourage Scouts to show up as their authentic selves.
Employee Value Prop
Great work should shape and support you.
We believe that great work should leave a positive mark, so we’ve built a place to help Scouts grow as professionals and people. We ensure that as your career takes shape you have the resources required to thrive in all facets of your life.
Equal Opportunities
Redscout is an equal opportunity employer; All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by applicable federal, state, or local law.
Compensation
$89,250
Responsibilities
- Serving as the central project hub
- Adhering to the project plan and identifying scope creep
- Clearly communicating upcoming milestones and deliverables to your team through a project life cycle.
- Flagging potential roadblocks within your work stream(s) to project lead.
- Coming to the table with proactive solutions to get ahead of problems before they arise.
- Communicating with clients on a daily basis with confidence:
- Facilitating client meetings / status calls to ensure client expectations are constantly managed
- Confidently representing Redscout scopes and project specifics to clients
- Assisting in the development of proposals, project costings, and supporting the new business process when needed.
- Having a strong understanding the client’s world and capable of applying this thinking to the work we do.
- Having a strong understanding of Redscout’s offerings and capable of confidently speaking to our processes and work.
- Identifying potential project extensions and organic opportunities to help grow new and existing relationships that you communicate to / with your project lead.
- Protecting the agency
- Monitoring project budgets and spend
- Managing sub-vendors engaged on project work
- Updating Redscout systems (e.g., Notion, Maconomy, Mavenlink).
- Excellent project management skills with strong attention to detail
- Delivers against complex projects plans with multiple work streams
- Excels at managing larger scale accounts
- Proactively comes to the table with solutions
- Excellent written and verbal communication skills
- Builds and fosters client relationships
- A trusted advisor to other Redscout Directors
- Inspires Scouts and motivates them to be excited about the work and what’s next.
- Fluent understanding of legal contracts
- Go-to negotiator and a go-to for client procurement teams
- Identifies resourcing gaps before they arise ○ Has a strong understanding of Redscout talent and capacity, and can manage freelance support on projects where needed.
- Proven understanding of business operations
- Team player and willing to collaborate across disciplines (strategy, design, growth, operations)
- Open to receiving feedback and willing to absorb and adjust behaviors in order to learn and grow.
- Confident providing feedback to peers.
At Redscout, we work with clients to define the future of their businesses and brands. We love diving into new categories, exploring the edges of culture, and working on problems that give us a window
into how people think, work, and live. Scouts (that's what we call each other) have high standards for quality and a strong sense of community. We value learning, diverse experiences, original perspectives, personal growth, and mutual support. We're also entrepreneurial. You won’t always have the perfect template to work from, but you will always have a team to turn to for advice, help, and guidance as you create solutions together.
Diversity Mission Statement
**All Scouts lead the charge for change.**
This collective responsibility to make Redscout a diverse, equitable and inclusive organization is essential to our well-being and success. We value the qualities that make our employees the individuals that they are, and always encourage Scouts to show up as their authentic selves.
Employee Value Prop
Great work should shape and support you.
We believe that great work should leave a positive mark, so we’ve built a place to help Scouts grow as professionals and people. We ensure that as your career takes shape you have the resources required to thrive in all facets of your life.
Equal Opportunities
Redscout is an equal opportunity employer; All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by applicable federal, state, or local law.
Compensation
$89,250
Salary : $89,250