Senior Network Engineer

POSITION OVERVIEW

The Senior Network Engineer (Tier 3) is RedRock's highest-level technical resource, serving as an escalation point for both the Project Team and the MSP Team. On the project side, this role leads client onboarding, infrastructure deployments, migrations, and complex installations end-to-end. On the MSP side, this role serves as the final escalation point for issues that exceed Tier 2 scope, stepping in to resolve the most technically complex or client-sensitive situations. Beyond execution, the Senior Network Engineer contributes to pre-sales engineering, supports the vCIO function with strategic client deliverables, and mentors Tier 1 and Tier 2 staff. This is a high-trust, high-visibility role that demands both engineering depth and executive-level communication ability.

KEY RESPONSIBILITIES

Project Delivery

• Lead the full lifecycle of client infrastructure projects: scoping, planning, scheduling, execution, documentation, and handoff to the MSP team.
• Architect and implement network designs including firewall policy frameworks, SD-WAN, VLAN segmentation, and site-to-site VPN.
• Manage vendor coordination and third-party integrations throughout project execution.
• Produce complete project documentation in IT Glue, network diagrams, device configurations, and client-specific knowledge base articles prior to project close.
• Participate in client-facing project kickoffs, status updates, and closeout meetings with technical and non-technical stakeholders.

MSP Escalation

• Serve as the final escalation point for Tier 2 issues that cannot be resolved within the MSP team.
• Resolve the most complex network incidents with full root cause documentation.
• Review escalated tickets for completeness; provide guidance to Tier 2 engineers on resolution approach and documentation quality.
• Identify recurring escalation patterns and develop runbooks or SOPs to reduce repeat escalations at Tier 1 and Tier 2.
• Participate in on-call rotation (approximately one week primary, one week backup every three months).

Pre-Sales Engineering

• Partner with leadership and account managers on new client proposals, conduct discovery, define scope, produce bills of materials (BOMs), and validate technical assumptions in statements of work (SOWs).
• Perform infrastructure assessments and gap analyses for prospective clients; present findings to technical and executive audiences.
• Ensure all proposed solutions are technically sound, within RedRock's delivery capability, and correctly sized for client budget and risk posture.

Mentorship & Standards

• Formally mentor Tier 1 and Tier 2 engineers through knowledge-sharing, ticket reviews, and structured training sessions.
• Set and enforce documentation standards across both teams; ensure IT Glue records are complete and accurate.
• Contribute to internal tooling, automation, and process improvement initiatives.
• Perform client onsite visits as needed.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required; Bachelor's degree in IT, Computer Science, or a related field preferred.
• 3 years of experience in an MSP, systems integrator, or enterprise IT environment.
• 5 years of firewall and network engineering experience, including routing protocols, VPN architecture, and IDS/IPS.
• Demonstrated experience leading end-to-end IT infrastructure projects independently.
• Proven ability to communicate at the executive level, presenting technical risks, strategy, and recommendations to C-suite and board audiences.
• Valid Michigan driver's license and acceptable driving record.
• Must be able to pass a criminal and civil background check.
• Must be able to lift up to 50 lbs. unassisted.

PREFERRED QUALIFICATIONS

• Direct MSP experience serving community banks, credit unions, or other regulated financial institutions.
• FortiGate experience: FortiOS, SD-WAN, FortiAnalyzer, FortiManager, IPSec VPN.
• Microsoft Azure administration: virtual networking, compute, storage, Entra Connect, and Azure Site Recovery.
• Familiarity with regulatory compliance frameworks applicable to financial institutions (FFIEC, GLBA, NCUA, FDIC).
• ConnectWise Manage and reporting experience.
• Experience contributing to or leading audit preparation for NCUA, FDIC, or Michigan DIFS IT examinations.

CERTIFICATIONS

Strongly preferred at time of hire:

• CompTIA Security
• CompTIA Network
• Fortinet NSE 4 or higher
• Microsoft 365 Certified: Azure Fundamentals

Pay: From $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• How far do you live from Grand Rapids, MI? If you live in GR, enter 0.
• Type "popcorn" as an answer to this question (demonstrates you read the questions).

Experience:

• IT Help Desk: 1 year (Required)

License/Certification:

• Drivers License (Required)

Location:

• Grand Rapids, MI 49508 (Preferred)

Ability to Commute:

• Grand Rapids, MI 49508 (Required)

Work Location: In person

Salary : $95,000