Service Supervisor Multi-Site

Position Summary

The Multi-Site Service Supervisor is responsible for overseeing the overall maintenance, functionality, and appearance of a designated group of properties within RedPeak’s portfolio. This role ensures that all maintenance operations—including preventative maintenance, service requests, safety compliance, and contractor management—are executed to RedPeak standards. Provide a proactive approach to problem solving and team member development. Collaborates with other departments and identifies areas for improvement and efficiency.

Key Responsibilities

Leadership & Team Development

• Supervise maintenance and housekeeping staff, as well as outside contractors.
• Coach, mentor, and develop team members through one-on-one meetings, training sessions, and performance feedback.
• Support recruiting, onboarding, and ongoing skills development for maintenance team.
• Set and manage employee schedules, inspection routines, and training plans.
• Model RedPeak’s core values and ensure all maintenance procedures and SOPs are consistently followed.

Planning & Organization

• Oversee daily maintenance operations, ensuring efficient scheduling, prioritization, and timely completion of service requests and unit turns.
• Manage inventory, parts, and materials to control costs and minimize downtime.

• Utilize current systems to conduct move out inspections through the make ready process to achieve the RedPeak standard for the unit turn process.

• Perform routine property inspections, promptly addressing safety and appearance issues and ensure work is properly documented in our systems.

Property Quality Control & Operations

• Diagnose and resolve maintenance issues, providing cost-effective, long-term solutions.
• Perform and oversee maintenance tasks across electrical, HVAC, plumbing, and other building systems.
• Manage preventative maintenance programs to ensure compliance with local, state, and federal regulations.
• Monitor the quality of vendor and contractor work.
• Maintain high standards of professionalism, appearance, and safety for maintenance staff.

Safety & Security

• Oversee security systems, access controls, and key management for residents, staff, and vendors.
• Conduct regular inspections of vacant units, common areas, and restricted spaces to identify and address safety or security issues.
• Provide and monitor PPE for each property and ensure all maintenance team members are following best practices for workplace safety.

Resident Satisfaction

• Deliver exceptional customer service and ensure resident issues are resolved promptly and professionally.
• Monitor service request dashboards to maintain RedPeak’s standard.
• Communicate clearly and courteously with residents via all channels.
• Promote a positive, professional, and solution-oriented environment for residents and team members alike.

Skills and Qualifications

Standard Position Requirements

• Ability to lift and move heavy objects.
• Comfortable working for extended periods on feet, in confined spaces, and outdoors.
• Must have reliable transportation and a valid driver’s license.
• Must be able to participate in on-call rotation and snow removal as needed.

Education & Certifications

• High School Diploma or equivalent required; technical degree or equivalent experience preferred.
• Certified Pool Operator (CPO) and EPA Section 608 Type II (Universal preferred).
• Strong knowledge of HVAC, electrical, and plumbing systems.

Experience

• Minimum 5 years of experience in multifamily property maintenance.
• Proven experience supervising and leading maintenance teams.
• Multi-site maintenance experience preferred.

RedPeak Core Values

• Earn the Reputation – Greatness is demonstrated, not declared. Deliver unparalleled service every time, because we aren’t here to follow the status quo.
• Invest in Each Other – Bring your authentic self to each interaction and empower others to share their unique story. Celebrate differences. Grow together.
• Do It with Style – Design and form matter, so we take it up a notch. Every interaction should be thought of as a big presentation. Make an impact.
• Go Forward – At RedPeak, agility is key. When new strategies and systems are employed, adapt quickly and create environments of yes. Innovate with intention, find solutions and keep moving forward.
• Keep Work Fun – We’ve said it before, and we’ll say it again. We have passionate people, authentic communities, and incredible residents. So, let’s have some fun.
• Own It – Do what’s right for RedPeak, and advocate for company progress. There’s room for everyone to be a leader here. It’s up to you to take the lead. 

Equal Employment Opportunity:
RedPeak is an equal opportunity employer. Employment practices are conducted without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, pregnancy, or any other characteristic protected by law.