What are the responsibilities and job description for the Technical Support Engineer position at redolentech?
One of our direct client is urgently looking for a Technical Support Engineer @ Sunnyvale CA
TITLE: Technical Support Engineer
LOCATION: Sunnyvale CA
Duration: 6 to 12 Months
Rate: DOE
Job Description
L1 Manual support for clients as part of escalation matrix
b) Ticket mgmt - Resolve and acknowledge tickets within SLAs and driving ticket closure
c) Automation towards self serve support tool
d) Setup troubleshooting guides and operational monitoring and alerting.
Description:
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty and 2-4 years of experience.
b) Ticket mgmt - Resolve and acknowledge tickets within SLAs and driving ticket closure
c) Automation towards self serve support tool
d) Setup troubleshooting guides and operational monitoring and alerting.
Description:
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty and 2-4 years of experience.