What are the responsibilities and job description for the IT Support Engineer position at redolentech?
We have following urgent need with our client
TITLE: IT Support Engineer
LOCATION: Sunnyvale, CA
DURATION: 6 months
Rate: DOE
Job Description:
TITLE: IT Support Engineer
LOCATION: Sunnyvale, CA
DURATION: 6 months
Rate: DOE
Job Description:
- At least 2 years of enterprise IT support experience
- Contributes to team effort by accomplishing related results as needed.
- Excellent customer service
- Ability to multi-task and handle pressures well
- Proficient on supporting software and hardware applications on Apple and Windows platforms such as Microsoft Outlook, O365, Microsoft Suites, Zoom, Cisco WebEx and Jabber, Slack and Box, etc…
- Jamf JSS/Casper knowledge is a plus
- Proficient on diagnosing and solving hardware and software faults
- Proficient on supporting VPN or remote access (ex. Yubico and Cisco AnyConnect VPN Client)
- Ability to support users via phone, walkups and chat
- Team player
- Additional job responsibilities assigned by manager