What are the responsibilities and job description for the Senior Product Analyst [Level 1 Support] position at Redolent, Inc?
One of our direct client is urgently looking for a Senior Product Analyst [Level 1 Support]
Role - Senior Product Analyst [Level 1 Support]
Location - San Bruno, CA.
Description:
Walmart Global eCommerce is looking for a strong individual with leadership skills who excels in market place product analysis. The person also would need to have strong verbal and written communication to address the product/technical issues. Responsibilities and activities include:
• Understand business flows, tools, trouble shoot and support seller issues using tools.
• Ongoing management of seller issues, queries and operational issues.
• Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.
• Triage the issue, decide the priority of the issue based on SLA guidelines and resolve or initiate ticket to Support Level 2.
• Manage relationship with Tier 1, Tier 2 and Tier 3 sellers to improve their experience with Walmart.
• In case of any applications failure, will initiate a call to Siteops (24 x 7) or next level support depending upon severity of issue.
• Resolve Partner Portal login issues such as Password Reset, Forgot Password, etc
• Help to resolve simple taxonomy issues
• Address basic setup requirements such as Published, Unpublished, Pricing, Shelf, Image, Commission, Tax, Mapping and Attribution issues.
• Address Order, Cancel and Refund and Seller Payment issues.
Minimum Qualifications
• Bachelor's Degree
• 5 to 7 years of relevant work experience
• Prior experience in lead role
Additional Preferred Qualifications
• Experience in using market place portal and other supporting tools, alerts, reports and analytics.
• Ability to summarize and present complex issues to a variety of audiences