ServiceNow Technical Architect

This role will be based out of our Jefferson City office. Frequent travel to that office will be required. Relocation Assistance available if needed.

RedMane Technology LLC is an application software consulting and systems integration company based in Chicago, IL and Jefferson City, MO. We deliver software solutions for our clients throughout the United States and Canada by means of building new applications, implementing cloud and packaged systems, and/or modernizing legacy systems. 

RedMane has earned an exemplary service reputation that prioritizes a highly collaborative culture. Our primary objective is to ensure the solutions we design and implement meet or exceed the needs of our clients for their mission critical systems. 

The diverse and passionate teams within RedMane address complex, real world challenges. Technology is just our tool. 

The Role

RedMane has a full-time opportunity for an experienced ServiceNow Technical Architect as we build our ServiceNow offerings. As the ServiceNow Technical Architect, you will lead the design, development, and implementation of ServiceNow solutions across our client base. The ideal candidate will have deep technical expertise in the ServiceNow platform, a strong understanding of building software systems, and the ability to translate business requirements into scalable and efficient technical solutions.

Responsibilities include:

• Design and implement ServiceNow solutions that align with architecture standards and business goals.
  
• Define and maintain the ServiceNow architecture roadmap and ensure platform scalability and performance.
  
• Lead the technical design of solutions.
  
• Develop and maintain integrations between ServiceNow and other systems.
  
• Establish and enforce development standards, coding guidelines, and best practices.
  
• Conduct code reviews and ensure adherence to architectural principles and security standards.
  
• Work closely with business analysts, process owners, and stakeholders to gather requirements and deliver effective solutions.
  
• Provide technical guidance and mentorship to ServiceNow developers and administrators.
  
• Oversee platform upgrades, patching, and performance tuning.
  
• Ensure high availability, disaster recovery, and compliance with data governance policies.
  
• Stay current with ServiceNow releases and new features, and recommend enhancements to improve platform capabilities.
  
• Drive automation and digital transformation initiatives using ServiceNow.
  

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
  
• 7 years of experience in IT, with at least 4 years in a ServiceNow Architect or Lead Developer role.
  
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in one or more modules.
  
• ServiceNow Certified Application Developer (CAD) preferred.
  

• Deep understanding of ServiceNow architecture, data model, and platform capabilities.
  
• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
  
• Experience with Agile/Scrum methodologies and DevOps practices.
  
• Strong problem-solving, communication, and leadership skills.
  
• Ability to manage multiple priorities in a fast-paced environment.
  
• Excellent communication skills with all levels of internal and client staff and management.
  
• Ability to effectively communicate and articulate with technical and non-technical audiences.
  

All professionals at RedMane are expected to possess these skills:

• A strong ethical foundation, capable of thriving in an environment and culture where honesty, integrity, and accountability are core values.
  
  
  
• A collaborative spirit, a team orientation, and a willingness and desire to contribute to the success of others.
  

We Offer You

RedMane has an environment that offers challenging and interesting work. A place where you can have fun and express your talent and creativity. You will be working side by side with like-minded peers in a non-bureaucratic environment where sharing knowledge is the norm. Everyone at RedMane shares a passion for making a real difference for individuals, communities, and the world.  

Additionally, we believe you should have fun and enjoy growing your career; we provide the supportive and empowering environment to make it happen. RedMane is very proud to offer employees professional and personal perks that include:

• A flexible work environment that includes hybridized locations and schedules with frequently catered lunches in the office.
  
• Market based compensation with a full range of benefits including medical, dental, vision, 401(k), short and long-term disability insurance, etc.
  
• A culture that promotes and fosters career growth through professional training and mentoring.
  
• An employee wellness program that includes free access to professional fitness coaches, structured dietary/nutrition plans, training/workout planning, and events that range from 5k's to triathlons.
  
• Opportunities to give back to the community through our RedMane Community Impact Team which organizes events like Feed My Starving Children, Toy Drives, and other charitable activities.