What are the responsibilities and job description for the HVAC Field Supervisor position at Redlands Plumbing, Heating & AC?
HVAC Field Supervisor | $85K - $100K Salary - per year, depending on experience
Hours: 7:00am to 4:00pm (flexibility required for after-hours or weekend support)
Schedule: Monday through Friday
Be part of a locally owned and operated company that has been serving the Inland Empire area for 128 years
Redlands Plumbing Heating & Air, Redlands CA
- Locally Owned & Operated since 1898
- 90% of all our work is in our back yard! (within 30 miles)
- STABLE, GROWING, and PROFITABLE
- Team-oriented company culture, have your voice heard!
- We invest in your training and career growth
- Supporting ownership & management team
- Highly rated by our customers and employees
- Great reputation built around loyal customer base
- We value work/life balance
What We Offer:
- Medical insurance 100% covered by the employer.
- Dental insurance
- Life Insurance
- 6 Paid holidays
- 40 hours of Paid Vacation
- 40 hours sick time
- 401K w/ Company match
- Take home company vehicle gas card
- Company phone or reimbursement
- Employee Appreciation Events
Position Overview: The HVAC and Plumbing Service Field Supervisor provides field oversight, providing technical support and mentoring to service technicians. The position plays a critical role in supporting technician development, maintaining safety standards, and ensuring high-quality service delivery. This role is responsible for developing and implementing the company's service and technical standards, ensuring that technicians stay current on new codes and industry standards, and providing continual training to foster technical growth. The position also focuses on safety, quality assurance, and reducing callbacks, while collaborating with service leadership to enhance operations.
Key Responsibilities:
- To provide guidance and technical support to service technicians.
- Open shop for technicians after hours as needed.
- Conduct ride-alongs and jobsite inspections.
- Provide on-call technical support and assist with escalated service issues.
- Mentor and coach apprentices and new technicians, providing hands-on training and guidance to develop skills and ensure adherence to company standards.
- Mentor team members through technical and professional development milestones.
- Conduct regular safety training sessions and certifications for team members.
- Review & analyze callback data with Service & Maintenance Manager as required.
- Investigate warranty claims and trends, providing recommendations for improvement.
Job Qualifications:
- 5 - 7 years of experience in HVAC service
- 4 years of experience in plumbing service
- Leadership or technical training roles preferred
- Advanced knowledge of HVAC and plumbing systems, tools, installation processes, and codes
- Strong communication and leadership skills with the ability to mentor and train
- Certification in OSHA standards and other relevant safety programs
- Familiarity with ServiceTitan or similar service software
- NATE Certification (Core, AC Install, Air Distribution, Gas Heat) or similar credentials desired, we train
- Able to lift and carry up to 50lbs
- Valid driver's license and insurable driving record
Salary : $85,000 - $100,000