What are the responsibilities and job description for the Office Coordinator position at ReDiscover?
Make a Difference as an Office Coordinator with ReDiscover
Join ReDiscover’s KCATC Program and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.
Why ReDiscover?
The Kansas City Assessment and Triage Center (KC-ATC) is a comprehensive crisis and stabilization program serving the needs of Kansas City’s at risk population. Employing a multidisciplinary staff, KC-ATC is a resource for Law Enforcement, Hospital Emergency Departments and Community Mental Health programs in the greater Kansas City area.
What You’ll Do
We’re committed to your professional development and will support your growth as a Counselor Technician through training, collaboration, and meaningful work.
Ready to join a team that’s passionate about people? Apply today and help make wellness accessible for all.
Join ReDiscover’s KCATC Program and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.
Why ReDiscover?
- 700 dedicated professionals
- Over five decades of community impact
- A culture grounded in compassion, collaboration, and growth
The Kansas City Assessment and Triage Center (KC-ATC) is a comprehensive crisis and stabilization program serving the needs of Kansas City’s at risk population. Employing a multidisciplinary staff, KC-ATC is a resource for Law Enforcement, Hospital Emergency Departments and Community Mental Health programs in the greater Kansas City area.
What You’ll Do
- Coordinate and provide the day-to-day support services needed in the operation of our KC-ATC Crisis Center.
- Greet and assist clients upon arrival, providing a welcoming and professional first impression.
- Answer and direct incoming calls, take accurate messages, and record hospital referral information as needed.
- Coordinate services and communication between departments to ensure efficient and seamless client experiences.
- Support office-related projects, including workflow improvements, data management, and quality management initiatives.
- Maintain a clean, organized, and professional lobby and reception area.
- Foster positive client and staff relationships, ensuring professionalism and high-quality service at all times.
- Ability to work a full time (40 hours per week) schedule of Sunday - Thursday 11:00 am - 7:00 pm
- Bachelor’s Degree in Business, Healthcare Administration or related field or equivalent discipline from an accredited university preferred; minimum of a High School Diploma or GED required.
- One (1) year of administrative experience highly preferred.
- Knowledge and ability to utilize confidential material such as Electronic Medical Records
- Requires Intermediate office equipment such as computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email, copy/fax machine, phone, and a calculator.
- Previous experience handling a large volume of incoming calls.
- Experience in a mental health or substance use disorder setting and/or working with clients who have a severe and persistent mental illness or substance use disorder.
- Understanding the function of nonprofits, specifically within behavioral healthcare is preferred.
- Strong analytical capabilities and conflict resolution skills.
- Acts with integrity by observing ReDiscover policy/procedures, accreditation standards, laws, and ethics.
- Self-Driven individual with a customer service focus.
- Team-Oriented and skilled in collaborating with others.
We’re committed to your professional development and will support your growth as a Counselor Technician through training, collaboration, and meaningful work.
Ready to join a team that’s passionate about people? Apply today and help make wellness accessible for all.
