What are the responsibilities and job description for the Medical Office Receptionist position at REDISCOVER?
Make a Difference as a Medical Office Receptionist with ReDiscover
Join ReDiscover’s Adult & Family Services Department and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.
Why ReDiscover?
- 700 dedicated professionals
- Over five decades of community impact
- A culture grounded in compassion, collaboration, and growth
About the Adult & Family Services Program
The Adult and Family Services (AFS) Therapy Program is ReDiscover’s outpatient therapy department, offering clinicians the opportunity to make a meaningful difference in the lives of individuals and families across the community. Our team supports clients of all ages, backgrounds, and needs — including those who may have struggled to access care elsewhere. Working in AFS means being part of a collaborative, mission-driven environment where clinicians can apply their skills in diverse ways, continue growing professionally, and see the lasting impact of their work every day.
What You'll Do
- Greet members, vendors, couriers, job applicants and other visitors in a consistent, professional and friendly manner adhering to proper security protocol and logging activity.
- Answer phone calls in a timely and welcoming manner and courteously directs the call to the appropriate personnel or program.
- Abide by all HIPPA laws and maintains confidentiality for all clients and medical records.
- Ensure the headquarters lobby is constantly staffed during agreed business hours and maintained in a neat and orderly fashion.
- Manage schedules accurately for new appointments, check ins, and follow ups.
- Verify insurance, personal information and account balances. Collects fees when required.
- Ensure that new charts are ready for use and packets are prepared for programs.
- Accurately enter information into the EMR (i.e.: financial information, assessment forms, billing, etc.).
Requirements of the Position:
- Availability to work a full-time schedule (4) -10/Hour Shifts - 7:00am to 6:00pm or 2:00pm to 11:00pm
- High school diploma or GED
- One to Two years of progressively responsible experience.
- Previous experience handling large volume of incoming calls as a receptionist preferred.
- Must possess strong customer service skills.
- Ability to handle multiple tasks/priorities.
- Strong written, oral and interpersonal communication skills.
- Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.
Grow With Us
We’re committed to your professional development and will support your growth as a Medical Office Receptionist through training, collaboration, and meaningful work.
Ready to join a team that’s passionate about people? Apply today and help make wellness accessible for all.