What are the responsibilities and job description for the Counselor Technician - Full Time - Overnights - Urgent Care Crisis Center position at REDISCOVER?
Make a Difference as a Counselor Technician with ReDiscover
Join ReDiscover’s Behavioral Health Urgent Care Clinic and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.
Why ReDiscover?
- 700 dedicated professionals
- Over five decades of community impact
- A culture grounded in compassion, collaboration, and growth
About the Urgent Care Program
The Behavioral Health Urgent Care Clinic (BHUCC) is the first program of it's kind in the Kansas City area that provides the community immediate, same-day access to psychiatric medication for mental health and substance use needs. Through a multi-disciplinary approach, the BHUCC team provides care to clients every day of the week, including evenings, weekends and holidays to meet the client's and community's needs.
What You'll Do
- Greets and welcomes clients, guests, and visitors to the facility in a professional, respectful, and courteous manner.
- Checks clients in upon arrival and maintains accurate and timely documentation in accordance with program procedures.
- Maintains cleanliness, organization, and overall presentation of the facility to promote a safe and welcoming environment for clients, guests, and staff.
- Develops and maintains positive working relationships with local community partners, including Emergency Medical Services (EMS) and law enforcement, and communicates with these partners as needed to support client and facility safety.
Requirements of the Position
- Availability to work a full-time schedule; all new hires are required to attend a one-week ReDiscover orientation as part of the onboarding process.
- High School Diploma or GED.
- Working knowledge of mental illness and substance use disorders preferred.
- Excellent customer service skills with a recovery focus.
- Strong written, oral and interpersonal communication skills.
- Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.
Schedule Requirements
- Full-time position, consisting of three (3) 12-hour shifts each week, plus one (1) 8-hour shift every other week.
- Urgent Care operates seven (7) days per week and is open 24 hours a day; candidates must be available to work rotating weekends and holidays as needed.
Grow With Us
We’re committed to your professional development and will support your growth as a Counselor Technician through training, collaboration, and meaningful work.
Ready to join a team that’s passionate about people? Apply today and help make wellness accessible for all.