What are the responsibilities and job description for the Gift Shop Manager position at Redemptorist Fathers?
Gift Shop Manager
Job Title: Gift Shop Manager
Job Type: Part-time (24 hours per week); Gift Shop operates Sunday–Saturday, 10:00 a.m.–3:00
Location: The National Shrine of St. John Neumann
Reports to: Shrine Director
Travel Required: None
Job Summary
The Gift Shop Manager oversees the daily operations of the Shrine’s Gift Shop, ensuring a welcoming experience for all visitors. This role manages staff and volunteers, maintains inventory, and supports the Shrine’s mission through exceptional service and effective retail management.
Key Responsibilities
- Manage daily operations of the Gift Shop and related areas (Museum, Café, Media Room)
- Supervise, schedule, and train staff and volunteers
- Maintain inventory, financial reports, and POS accuracy
- Ensure compliance with policies, visual merchandising, and service standards
- Collaborate with the Shrine Director on buying, budgeting, and merchandising
- Develop strategies to enhance visitor satisfaction and shop performance
- Address customer or staff concerns with professionalism and care
Qualifications
- Minimum 2 years of retail or gift shop management experience (required)
- Strong leadership, organization, and customer service skills
- Reliable, professional, and able to work independently
- Bachelor’s degree in Business Administration or related field (preferred)
- Ability to commute to Philadelphia, PA 19123 (required)
Preferred Experience
- Familiarity with Catholic merchandise and Redemptorist spirituality
- Commitment to creating a positive, faith-centered visitor experience
Benefits
- Flexible schedule
- Paid time off
This job description is not intended to be all-inclusive. Employees may perform other related duties as deemed necessary to meet the Redemptorist's ongoing needs.
Job Type: Part-time
Pay: $18.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Experience:
- retail sales or gift shop mgmt: 2 years (Required)
Ability to Commute:
- Philadelphia, PA 19123 (Required)
Work Location: In person
Salary : $18