TMS Technician Trainee

Position is for Part Time, 330 pm-700 pm Monday - Friday, at our Mesa office location Val Vista and Baseline.

Overview:

          The TMS Technician Trainee (TMST-T) is an integral part of the Advanced Treatments Team. Tasked with the responsibility for administering and observing patients during TMS treatment sessions.  The TMST-T will handle items that are within their purview and site location, including answering phones, checking patients in/out, and accepting payment for treatment.

Requirements:

          A successful TMST-T will have excellent organizational skills, sound judgement, and basic understanding of the TMS process to aid in making quick and accurate determinations. 

• Experience in a(n) healthcare office or facility, a plus!
  1. Experience with TMS Treatments not required training provided
• High School diploma or equivalent required, College degree preferred
• Excellent interpersonal skills to interact with patients and their families
• Display empathy and compassion towards patients and their families
• Ability speak, read, and write English fluently required
• Must demonstrate proficiency in the use of a Windows Computer, Adobe and Microsoft office products
• Demonstrate skill in following detailed instructions
• Demonstrate basic knowledge of patient billing and scheduling
• Ability to use simple forms of math for calculating change.
• Ability to learn and understand positioning procedures for TMS
• Must achieve proficiency in the following programs
  1. Electronic Medical Record
  2. Insurance eligibility and verification systems
  3. Waystar payment system
  4. Any other systems used in conjunction with the position
• Ability to work independently and provide regular reports as needed
• Must always adhere to HIPAA and HIITECH guidelines 

Main Responsibilities:

          The TMST-T works as part of the Advanced Treatments department under the direction of the Interventional Treatments Director and Clinic Managers. The primary focus is to ensure that patient concerns or questions regarding TMS treatments are addressed and responded to in a timely and professional manner.

• Learn and perform standard TMS protocols on patients
• Engage in shadowing a TMS Tech 1 or TMS Tech 2 for a period of 60 days
• Ability to complete treatments alone after 180 days
• Complete Certification Training and Testing
•  
• Provide follow-up phone calls to patients as needed
• Return or forward voicemails as appropriate
• Monitor incoming e-mails for the shared TMS e-mail inbox
• Knowledge regarding FMLA/Disability forms for completion
• Know the resources and education material available to patients
• Complete demographic updates in patient charts
• Check-in patients for treatment
• Assist with referral sources
• Maintain clean and safe environment for patients
• Attend Quarterly TMS Meetings
• Other duties as assigned

NOTICE: This job description does not imply that these are the only tasks to be performed by the employee occupying this position. They will be required to follow any other instructions and to perform any other job-related duties requested by their supervisor.  

By signing below, you agree that you can adequately perform the requirements of the job. You also acknowledge that you have been trained on all tasks for which you are responsible.