What are the responsibilities and job description for the Business Development Representative position at Redemption Plus?
Business Development Representative
Department: Sales
Location: Overland Park, KS (3 days onsite)
Employment Type: Full-Time
Reports To: Sales Director
About Redemption Plus
At Redemption Plus, we’re not just a prize supplier — we’re Architects of Fun. We partner with family entertainment centers, arcades, bowling alleys, and cinemas across the country to create unforgettable guest experiences through exceptional prizes, design, and merchandising services.
Guided by our core values — Customer Obsession, Accountability, and Hustle — we’re building a culture where every team member takes ownership, acts with integrity, and makes an impact.
About the Role
The Business Development Representative (BDR) plays a vital role in fueling sales productivity and supporting revenue growth. This role ensures that our sales pipeline moves efficiently by engaging leads, maintaining accurate CRM data, supporting Account Executives, and creating a seamless experience for new and existing customers.
You'll be the engine that powers our sales team by:
- Turning marketing leads into qualified sales opportunities
- Keeping our pipeline clean, organized, and moving forward
- Supporting Account Executives so they can focus on closing deals
- Building relationships with prospects from first contact through onboarding
Success in this role means:
- Booking 15 qualified meetings per month for Account Executives
- Maintaining 95% data accuracy in Salesforce
- Contributing to $500K in pipeline value quarterly
- Earning consistent recognition from AEs for being their secret weapon
The BDR is the connective link between marketing, sales, and operations — helping transform opportunities into long-term customer relationships.
What You'll Do Every Day
Pipeline Generation & Qualification (50%)
- Engage inbound leads within 1 hour via phone, email, or text
- Qualify prospect fit using our BANT framework (Budget, Authority, Need, Timeline)
- Conduct discovery calls to understand business needs and pain points
- Book qualified demos and site visits for Account Executives
- Re-engage dormant accounts and identify expansion opportunities
Salesforce & Data Management (25%)
- Maintain accurate records for all leads, contacts, accounts, and opportunities
- Log all calls, emails, and meeting notes in Salesforce within 24 hours
- Update lead statuses and pipeline stages in real-time
- Generate weekly reports on lead flow, conversion rates, and pipeline health
Sales Support & Customer Experience (20%)
- Assist AEs with quote preparation and proposal coordination
- Support new customer onboarding and initial order setup
- Respond to customer inquiries and route to appropriate team members
- Coordinate trade show logistics, booth setup, and lead capture
Continuous Learning & Development (5%)
- Participate in weekly sales training and product knowledge sessions
- Shadow Account Executives on customer calls and meetings
- Stay current on industry trends, competitor offerings, and our product line
- Develop skills in objection handling, negotiation, and closing techniques
What You’ll Need to Succeed
Required Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or related field — or equivalent experience
- 2 years of experience in sales support, inside sales, or customer service (B2B preferred)
- CRM Proficiency: Hands-on experience with Salesforce or similar CRM platforms
- Strong written and verbal communication skills
- Highly organized, detail-oriented, and proactive with follow-through
- Ability to manage multiple priorities and maintain accuracy in a fast-paced environment
Preferred Qualifications
- Experience with tools like LinkedIn Sales Navigator, ZoomInfo, or similar platforms
- Familiarity with sales processes, pipeline stages, and basic forecasting
- Experience supporting field sales teams or working in a growth-oriented company
- Comfort with Google Workspace and Microsoft Office
Why Join Redemption Plus
- Competitive compensation with annual performance reviews
- Comprehensive benefits package
- Hybrid flexibility to support work-life balance
- Opportunities for development, including growth into an Account Executive or Account Manager role
- A fun, purpose-driven culture where your work directly impacts customer experience
Benefits Package
- Health, Dental & Vision Insurance (company contributes 80%)
- 401(k) with company match (fully vested immediately)
- Flexible PTO Policy
- Hybrid Work Model (3 days onsite in Taunton, MA / 2 days remote)
- Quarterly Team Events (we actually have fun together)
- Annual Performance Reviews with transparent promotion criteria
Location & Work Environment
This is a hybrid position based in Overland Park, KS. Team members work 3 days per week onsite and 2 days remote.
Travel Requirements: Approximately 10–15% for trade shows, customer meetings, and off-site events.
Redemption Plus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, experiences, and perspectives