Client Services & Operations Coordinator

REDEEMED SERVICES IS HIRING!

Position: Client Services & Operations Coordinator

Compensation: $22.00 per hour

Contract Type: 1099 Independent Contractor

Hours: Approximately 30 hours per week

Schedule: Monday–Friday, flexible daytime hours based on organizational needs

Location: Initially Seattle, Washington, with regional work in Kent, Federal Way, Tacoma, and occasional travel to Spokane

Work Arrangement: In-person; this is not a remote position

About Redeemed Services

Redeemed Services is a growing, mission-driven organization committed to strengthening individuals, families, and communities through behavioral health services, community-based programs, and supportive services.

Founded by Dr. Jacqualine S. Boles and Dr. Lawrence C. Boles, III, Redeemed Services began with a vision, a calling, and a zero-dollar operating budget.

Through dedication, perseverance, hard work, and a commitment to serving others, we have continued to build and expand our organization.

We are grant-funded, developing sustainable billable services, expanding our regional programs, and strengthening our operational systems.

We are still growing, and we are looking for someone who wants to grow with us.

Our clients and families come first. Our mission, vision, and purpose guide everything we do.

Position Summary

We are seeking a dependable, organized, compassionate, adaptable, and motivated Client Services & Operations Coordinator to support our daily operations.

This individual will play an important role in coordinating client services, scheduling appointments, supporting administrative operations, and working closely with our billing specialist to ensure services are properly tracked and prepared for billing.

This position requires someone who is comfortable working in a developing organization, taking initiative, solving problems, and helping improve systems and processes.

Primary Responsibilities

• Coordinate client intake, referrals, and appointment scheduling.
• Respond professionally and promptly to client inquiries, telephone calls, emails, and messages.
• Maintain accurate client schedules and appointment records.
• Follow up with clients regarding appointments, required paperwork, and missed visits.
• Coordinate with clinical providers regarding scheduling and service documentation.
• Work closely with the billing specialist to ensure completed services are tracked and necessary documentation is available for claims processing.
• Monitor outstanding administrative documentation and follow up with appropriate staff.
• Assist with insurance eligibility verification and administrative intake requirements.
• Maintain confidential client information and comply with applicable privacy requirements.
• Support daily office operations and administrative organization.
• Assist with program coordination, tracking, and reporting.
• Communicate effectively with organizational leadership, staff, clients, families, and community partners.
• Support regional operations, meetings, and community initiatives as needed.
• Help establish and improve administrative systems as the organization grows.

Qualifications

• Previous experience in healthcare administration, behavioral health, medical office operations, nonprofit administration, or client services preferred.
• Experience with client scheduling, intake coordination, and electronic records systems preferred.
• Basic understanding of healthcare billing processes and insurance verification preferred.
• Strong computer, organizational, and communication skills.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Excellent time management and follow-through.
• Ability to work independently, manage competing priorities, and communicate proactively.
• Strong problem-solving skills and attention to detail.
• Willingness to work across regional locations and occasionally travel.
• Commitment to serving individuals and families with compassion, professionalism, and respect.

Who We Are Looking For

We are not simply looking for someone to fill a position.

We are looking for someone who understands mission, vision, purpose, accountability, and organizational growth.

Redeemed Services is not a fully established corporate environment with every system already perfected. We are actively building and improving our infrastructure.

The ideal candidate will understand that growth takes time, teamwork, dedication, patience, and hard work.

We value individuals who:

• Have a strong work ethic and dependable character.
• Are compassionate and committed to serving others.
• Take initiative and follow through on responsibilities.
• Are adaptable, flexible, and solution-oriented.
• Understand the importance of teamwork and accountability.
• Are comfortable helping build and improve organizational systems.
• Desire professional growth and long-term opportunities.
• Respect the mission and vision of Redeemed Services.

Growth Opportunities

This position offers an opportunity to contribute to a developing organization with expanding programs and services.

As Redeemed Services grows, opportunities for additional responsibilities, professional development, advancement, and increased compensation may become available based on performance, organizational needs, and available resources.

We believe in growing together.

A Message From Our Founders

Redeemed Services was built from the ground up.

We started with a zero-dollar budget, a vision, and a commitment to serving our communities.

We worked hard, persevered through challenges, and continued building because we believed in our purpose.

Today, we are still building.

We recognize that our organization is not perfect, but we are committed to continuous improvement, meaningful service, and creating opportunities for growth.

We are intentional about selecting individuals who understand our mission and want to contribute to something greater than themselves.

Our clients come first. Our families come first. Our mission is our foundation.

We welcome applicants who are ready to work, learn, contribute, and grow alongside our organization.

Grow With Us. Build With Us. Serve With Purpose.

Application Process

Interested candidates should submit their resume and a brief statement explaining their relevant experience and interest in working with a growing, mission-driven organization.

Applications will be reviewed carefully, and selected candidates will be contacted for interviews.

Redeemed Services is committed to fair and equitable consideration of qualified applicants.

Pay: $22.00 - $24.00 per hour

Expected hours: 30.0 per week

Benefits:

• Paid time off
• Professional development assistance

Work Location: In person

Salary : $22 - $24