Food Server (PT) at Hilton Garden Inn

ENTITY: Hilton Garden Inn

REPORTS TO: Assistant General Manager

CLASSIFICATION: Non-Exempt

SUPERVISES: None

JOB SUMMARY: This team member serves food and beverages at designated areas of the Hotel to maximize guest satisfaction

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this position, however, are not all inclusive:

Attends training classes that are scheduled by the Hotel

Maintains the level of service standards and adhere to these as established by the organization

Practices personal hygiene as per set rules and regulations

Greets in a professional, courteous, and friendly manner

Ensures correct order taking from the guest(s), including room service

Suggests upsell and/or featured items, thus increasing the average check

Ensures timely and correct delivery or ordered items

Handles all guest complaints immediately; informs Supervisor and/or General Manager when necessary

Thanks guests upon departure and invites them to return

Performs side-work as assigned, including vacuuming and mopping at the end of an assigned shift

Maintains stations in a clean and orderly fashion

Processes and prepares all Door Dash orders swiftly and accurately

Assists other team members when not busy

Answers the room service phone promptly clearly identifying the department to the guest

Speaks pleasantly in a friendly tone

Maintains a complete understanding of the menu and daily specials to fully inform the guest

Keeps informed about kitchen preparation times and/or backlog times in order to keep the guest informed of delivery times

Other duties as assigned by the Assistant General Manager and/or General Manager

EDUCATION REQUIREMENTS

The education requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of education than required will be reflected during the recruitment process:

§ A High School diploma, or the equivalent thereof, is preferred

EXPERIENCE AND KNOWLEDGE REQUIREMENTS

The experience and knowledge requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of experience and knowledge than required may be reflected during the recruitment process:

§ Experience in cash handling is required

§ The ability to work in a fast-paced environment is required

§ Excellent guest service skills are required

§ Knowledge of food and beverage preparation, service standards, menus, guest relations, and etiquette is required

§ Knowledge of appropriate table settings and service ware is required

§ The ability to remember, recite and promote menu items and special promotions is required

§ The ability to learn and operate a point-of-sale system to pre-check orders and close out the check is required

§ Prior restaurant and bar experience is preferred

§ TIPS Training required

§ Food Handlers Certificate required

§ Must have a current California Driver’s License, current insurance, and a clear driving record

PHYSICAL REQUIREMENTS

The physical requirements outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this job:

§ The ability to climb stairs and ladders, stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl, push, pull, or sit for an extended period of time, up to eight (8) hours or more, is required

§ The team member frequently is required to taste or smell

§ The team member must occasionally lift and or move up to 10-15 pounds on a daily basis and up to 25 pounds on a weekly basis

§ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

OTHER INFORMATION

• Native American Preference Policy applies
• Must be at least 21 years of age or older
• RREDCO is a drug-free workplace; applicants must be able to pass a pre-employment drug and alcohol screening
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions
• This job description is not a contract for employment. Employment with RREDCO is considered “at-will”
• Must be able to comply with the RREDCO Common Language Rule
• Reasonable accommodations may or may not be made dependent upon the nature of the work required by the position
• RREDCO reserves the right to add, delete or modify without notice

Revised 10.30.23 kc

Job Type: Part-time

Pay: $16.50 - $24.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid sick time

Work Location: In person

Salary : $17 - $25