RN Clinical Manager Hospice

HOW YOU'LL MAKE A DIFFERENCE

As a Clinical Manager, Hospice, the work you do every day makes a meaningful impact on the lives of our patients. You are an essential member of the Hospice team, providing oversight of personnel and patient care services.

WHAT WE OFFER

We provide medical, dental, and vision insurance with flexibility for you to select what works best for you. Eligible teammates receive paid time off and may participate in the 401(k). Historically, the company has matched 401(k) contributions, helping grow your retirement savings even faster. Our benefit program also includes company‑paid life insurance, disability insurance, and a robust Employee Assistance Program.

HOW YOU'LL WORK

You’ll provide oversight of all personnel to ensure quality and safe delivery of hospice services throughout each patient’s length of stay. You will be responsible for monitoring compliance and ensuring consistent, high‑quality care delivery by following established clinical processes.

MAJOR AREAS OF RESPONSIBILITY

Operations

• Provide appropriate support and coaching related to hospice care.
• Maintain positive working relationships with referral sources including physicians, hospitals, skilled facilities, assisted livings, and families.
• Process complaint workflow and report staffing trends, neglect, abuse, or theft to the Director of Nursing/Executive Director for resolution and follow‑up.

Patient Care

• Ensure Start of Care compliance.
• Focus on assigned Outcome Monitors.
• Complete field visits as needed.

Quality

• Meet and exceed quality indicators related to staff qualifications and hospice services.
• Implement quality improvement programs in the field.

Budget

• Participate in managing cost of goods by monitoring supply costs, overtime, staffing, bonuses, and visits per episode.

Hiring & Training

• Select and onboard staff.

Collaboration

• Collaborate with the Agency partner’s Medical Director to guide hospice care and ensure compliance.
• Work closely with intake to provide daily direction and manage referral volume based on staffing availability.
• Collaborate with the billing department regarding authorization, pro bono requests, and patient communication around authorization exceptions.

Supervision

• Manage on‑call calendar for staff.
• Manage PTO, call‑offs, and daily/weekly productivity reviews to ensure proper staffing coverage.
• Manage staffing budget (at the direction of the Director of Nursing/Executive Director) including oversight of overtime and reporting budget exceptions.

Teamwork

• Participate in on‑call rotation and support patient staffing as needed to manage after‑hours needs, staffing gaps, and patient‑related issues.

Policies

• Review clinical documentation and maintain current knowledge of all Medicare, Federal, Insurance, Company, and Hospital guidelines, policies, and protocols.

HARD & SOFT SKILLS

• Compassionate communicator with a positive attitude.
• Patience when working with patients, families, physicians, and coworkers.
• Strong attention to detail; observant and able to follow directions.
• Critical thinker with the ability to problem‑solve clinical needs.
• Ability to clinically triage departmental needs to ensure timely completion of team goals.

REQUIREMENTS

• Current RN license in the state of employment.
• Three years of experience as an RN in hospice.
• Valid driver’s license and auto insurance in your name as a driver.
• Capable of meeting all physical demands of the role.

We are proud to be part of the Alternate Solutions Health Network family.

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