Inpatient Hospice Program Assistant

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. Program Assistant Schedule: Monday - Friday 8:00am-4:30pm with Occasional weekend help PRN for PTO assistance. Agency: Redcrest Hospice, LLC Location: IN PERSON at Methodist Hospital 1701 N. Senate Blvd. Indianapolis, IN 46202. This position will work with inpatient hospice consults - entering referrals, ordering patient equipment, working within Cerner and HCHB EMR. Utilization of many different computer systems/programs - skilled with technology would be essential for this role. Hospice experience is NOT required for this role. SUMMARY The Program Assistant plays a critical administrative support role within the hospice agency by helping to ensure the smooth coordination of care and communication between patients, field clinicians, and agency leadership. This role contributes directly to a positive patient and teammate experience through responsiveness, organization, and strong attention to detail. KEY RESPONSIBILITIES Support the referral and admission process, including: Obtaining medical records Entering referral data into HCHB Scheduling initial evaluation visits with patients/families and clinicians Upload and manage clinical and administrative documents in HCHB Order and track office supplies and trunk stock, including PPE inventory Coordinate daily staffing and patient assignments using scheduling protocols Match patients to clinicians based on clinical skill sets and personality fit Answer incoming calls and emails promptly and professionally Respond to patient and field staff inquiries courteously and efficiently Maintain accurate daily schedules for field staff and assist with visit coordination Process assigned daily and weekly reports and assist with data entry Collaborate with the Medical Director and clinical leaders on scheduling as needed Assist with GIP discharge planning (for GIP teams only) Follow all agency policies and HIPAA regulations Participate in on-call responsibilities as required Other duties as assigned QUALIFICATIONS Minimum of 1 year of experience in healthcare, preferably in home care or hospice Must be 18 years or older Strong understanding of medical terminology Proficient or able to quickly learn electronic health record (EHR) systems, including report generation and data entry Familiarity with Microsoft Outlook, Word, and Excel Clear written and verbal communication skills Strong interpersonal skills; ability to work with a diverse group of people Problem-solving skills with the ability to assess situations and implement effective solutions Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment EDUCATION AND CREDENTIALS High School diploma or equivalent required; Associate’s Degree preferred #INDARED1 We’ll help you put your passion for patient care to work. Apply today! This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. We are an Equal Opportunity Employer. ASHN will never ask, nor require a candidate to provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact jennifer.sanchez@ashealthnet.com to validate the request Alternate Solutions Health Network collaborates with health systems in joint venture partnerships to create a post-acute care solution to deliver efficient centralized operations that is patient focused. Our company has been dedicated, since the very beginning, to transforming the quality of care for our team and our patients.