What are the responsibilities and job description for the Solution Architect position at REDCOM Laboratories, Inc.?
OPPORTUNITY AT A GLANCE:In this position, you will be a product expert. REDCOM Solutions Architects are responsible to ensure understanding of our product, its capabilities, and our roadmap for implementation and applications. This position will allow you to use your skills and knowledge in the areas of emerging technology, military program knowledge, SIP, IP networking, network security, and much more. The ability in this position to merge these skills and knowledge with presentations and communication is another aspect of the role. Travel to customers, and potential customers, on-site presentations, and demonstrations of REDCOM products and usage are key components to the success of all Solutions Architects. The best candidate will have keen attention to detail and a willingness to learn, with a focus on timely and accurate communication and sound technical skills.Essential Functions:
- Acquire and maintain a comprehensive understanding of current REDCOM product set.
- This includes maintaining an understanding of capabilities and solutions provided by existing products.
- Learn technologies relevant to REDCOM products and solutions (e.g. SIP, IP networking, network security, etc.) and earn industry certifications where appropriate.
- Stay current with the development roadmap to include new features/capabilities that are currently in development.
- Stay up to date on emerging technologies.
- Conduct interoperability testing of non-REDCOM products, technologies, and solutions.
- Design, install, configure, and maintain portable product/capability demonstration kits.
- Design, install, configure, and maintain product/capability network in the Center of Excellence.
- Provide remote, over the phone, or in-person technical support.
- Answer routine questions technical questions both remotely and on-site.
- Conduct research as necessary to answer non-routine questions both remotely and on-site.
- Troubleshoot, diagnose, and resolve technical issues both remotely and on-site.
- Prepare and deliver instructor lead technical training virtually, on-site, or at customer site.
- Externally to include new and current customers.
- Internally for new and current employees.
- Develop and maintain product and capability training curriculum.
- Act as the primary technical lead for Business Development (BD), Sales, and Program Management (PM) opportunities.
- Lead technical conversations to determine customer requirements.
- Design a solution to meet requirements utilizing our product set.
- Assist the BD Team with closing opportunities and growing REDCOM revenue.