What are the responsibilities and job description for the Host position at Redbird?
Benefits:
- Tips
- Employee discounts
- Training & development
Job Purpose:
Welcome each guest with a warm and genuine greeting upon arrival. Help create a positive dining experience by thoughtfully and efficiently seating guests in a way that best accommodates their needs and preferences. Maintain a smooth flow throughout the restaurant to ensure every guest enjoys attentive service and a comfortable atmosphere. Thank guests sincerely as they depart and invite them to return
Duties & Responsibilities:
Welcome each guest with a warm and genuine greeting upon arrival. Help create a positive dining experience by thoughtfully and efficiently seating guests in a way that best accommodates their needs and preferences. Maintain a smooth flow throughout the restaurant to ensure every guest enjoys attentive service and a comfortable atmosphere. Thank guests sincerely as they depart and invite them to return
Duties & Responsibilities:
- Warmly and graciously greet all guests upon arrival.
- When possible, open the front door for guests entering or leaving the restaurant.
- Effectively work the computerized seating and reservation system.
- Provide guests with estimated waiting time.
- Accommodate special seating requests for guests whenever possible.
- Seat guest guests based on guest preferences and balancing of customer flow in server stations.
- Answer phones with correct phone greeting. Direct calls to the appropriate person or take messages.
- Maintain the cleanliness of the Host station and front entry of the restaurant.
- Thank guests as they leave and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
Working Conditions and Expectations:
- Work schedule will may vary between early morning to late evening, weekends and holidays
- Shifts will range from 4 - 8 hours and you may at times be asked to work overtime
- Able to work in a fast paced environment and keep with the guests needs.
- Working inside as well as in outside dining areas.
- Always act in a professional manner that represents the restaurant, owners, partners and staff.
- Respectful to all guests that have chosen to dine in our restaurants.
- Demonstrate teamwork in all areas of the restaurant
- Work with a positive attitude in all types of situations
- Follow safety and sanitation rules and laws at all times
- Attends all scheduled employee meetings.
- Always act in the best interest of the restaurant, fellow employees and guests.
- Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee
Qualifications:
- High school diploma or equivalent.
- Customer service and/or restaurant experience preferred.
- Be able to communicate clearly and effectively in the predominant language(s) of our guests.
- Have working knowledge of food menu.
- Food Handlers certificate required
Physical Requirements:
- Be able to work in a standing position for long periods of time (up to 8 hours) and work in a multiple level building.
- Be able to safely lift and easily maneuver items that may weigh up to 15 pounds.