What are the responsibilities and job description for the Technical Support Specialist position at RedBalloon?
Company: Zwei
RedBalloon posts jobs on behalf of client companies
Job Summary
Zwei Inc. is seeking a motivated Technical Support Specialist to join our team. This role is ideal for someone who enjoys learning how products work, solving customer problems, and explaining technical concepts in a clear, concise, and friendly, way. Industry-specific experience is not required; we will train the right candidate! We value curiosity, a strong work ethic, and a positive attitude.
This position serves as a key point of contact for incoming customers through responding to inquiries, providing technical guidance, and helping customers identify the best solutions for their needs. If you enjoy problem-solving, attention to detail, and a bit of investigative work, this role could be a great fit!
Responsibilities
RedBalloon posts jobs on behalf of client companies
Job Summary
Zwei Inc. is seeking a motivated Technical Support Specialist to join our team. This role is ideal for someone who enjoys learning how products work, solving customer problems, and explaining technical concepts in a clear, concise, and friendly, way. Industry-specific experience is not required; we will train the right candidate! We value curiosity, a strong work ethic, and a positive attitude.
This position serves as a key point of contact for incoming customers through responding to inquiries, providing technical guidance, and helping customers identify the best solutions for their needs. If you enjoy problem-solving, attention to detail, and a bit of investigative work, this role could be a great fit!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and incoming channels
- Provide technical product information and application guidance
- Assist customers in selecting appropriate products or solutions
- Accurately document customer interactions and solutions offered
- Collaborate with internal teams to resolve customer issues
- Maintain product knowledge through training and self-directed learning
- Support sales efforts through consultative, solution-oriented customer service
- Strong communication and customer service skills
- Detail-oriented with strong problem-solving abilities
- Willingness to learn technical concepts and product applications
- Positive attitude and ability to work in a fast-paced environment
- Prior inside sales or technical support experience preferred, but not required
Salary : $30 - $33