Trailer and Dispatch Manager

Pay Range: $65,000 to $75,000

Employment eligibility is verified through E-Verify

Job Summary

The Trailer and Dispatch Manager is responsible for overseeing company-wide trailer scheduling, delivery, and dispatch operations across multiple regions. This includes negotiating, managing, and forecasting the movement of empty and loaded trailers between markets, maintaining visibility of trailer inventory, and ensuring timely delivery to and from retail locations, warehouses, and donation centers. The role also provides leadership and oversight to the dispatch teams in each region, ensuring consistent communication with drivers and donors, efficient routing, and adherence to safety and service standards. The Trailer and Dispatch Manager will work closely with regional and local transportation leadership to align trailer logistics and dispatch performance with company goals.

Key Responsibilities

• Oversee all aspects of trailer scheduling, allocation, and movement across regions to ensure efficient utilization and timely deliveries.
• Manage dispatch operations across multiple locations, ensuring consistency, accuracy, and professionalism in all donor and driver interactions.
• Supervise Lead Dispatchers and provide direction, training, and support to ensure efficient daily operations.
• Maintain visibility and reporting of trailer levels, locations, and condition across all markets.
• Collaborate with regional and local leadership to coordinate trailer needs for donation centers, retail stores, and outbound shipping.
• Analyze dispatch and trailer data to identify opportunities for efficiency, cost reduction, and service improvement.
• Ensure compliance with all safety, DOT, and company standards in daily operations.
• Support the implementation of new systems, tools, and processes related to trailer management and dispatching.
• Attend leadership and operations meetings to align on priorities, performance, and planning.
• Represent the organization’s mission and service standards through effective leadership, communication, and professionalism.
  
  

Qualifications

• Proven experience in trailer logistics, dispatch operations, or fleet management preferred.
• Strong leadership skills with experience managing multi-site or remote teams.
• Excellent organizational and communication abilities with a focus on operational execution.
• Proficiency in dispatch or fleet management software and Microsoft Office applications.
• Ability to work in a fast-paced environment and adapt to shifting priorities.
• Flexibility in schedule to meet operational needs.
• High school diploma or GED required; additional education in logistics or transportation management preferred.
  
  

Physical Requirements

• Ability to sit or stand for extended periods while working at a computer or dispatch station.
• Must be able to lift up to 25 pounds occasionally to move office materials or assist with trailer inspections.
• Occasional exposure to warehouse or yard environments requiring walking on uneven surfaces or in varying weather conditions.
• Ability to travel between markets or dispatch centers as needed.
• Must maintain visual and auditory acuity to communicate effectively and review dispatch and trailer data accurately.
• Ability to travel up to 20% of the time to dispatch centers, warehouses, and field locations as needed.
  
  

Work Environment

• Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
• Noise Level: The work environment is noisy. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.
• Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
• Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
• Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.
  
  

Language Requirements

Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position entails interactions with customers, donors, and colleagues who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, reading street signs, as well as the ability to communicate verbally and in writing in English, is necessary.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.