District Manager

Job Summary

As a District Manager at Red White & Blue Thrift, you are responsible for leading the operational and financial success of a designated group of stores within your district. This role requires overseeing store operations, supporting top-line sales and profitability targets, and ensuring operational excellence. Using business analytics and performance metrics, you will identify growth opportunities and areas for improvement. You will coach and develop General Managers and store leadership teams, fostering a culture of accountability, continuous improvement, and exceptional customer and employee experiences.

Financial Performance & Business Acumen

• Oversee Profit & Loss (P&L) statements for all stores in your district, ensuring accuracy and alignment with business goals.
• Drive sales and profitability by implementing district-level initiatives, analyzing business performance, and supporting financial targets.
• Assist General Managers in managing budgets and identifying cost-saving and revenue-generating opportunities.
• Regularly review monthly P&L reports with General Managers and create actionable improvement plans.
• Leverage key business levers (pricing, cost control, inventory management) to positively impact revenue and expenses.
• Maintain awareness of market trends and local competition to inform decisions.

Operational Excellence

• Closely monitor payroll expenses to ensure alignment with budgeted labor goals and operational needs.
• Ensure stores meet or exceed production quotas with effective workflows and processes.
• Support backroom productivity and timely product flow to the sales floor.
• Conduct store visits to assess operational performance and adherence to company standards.

Talent & Leadership Development

• Coach and develop General Managers and store leaders through regular feedback, performance discussions, and growth plans.
• Lead talent reviews and work closely with your Regional Director, General Managers, and HR to ensure appropriate staffing levels, recruitment efforts, and employee development.
• Support hiring processes, from reviewing candidates to extending offers and facilitating onboarding for key leadership roles, including General Managers, Retail Managers, and Production Managers.
• Partner on performance improvement plans (PIPs) and development strategies as needed.

Compliance & Safety

• Ensure compliance with company policies, local, state, and federal laws, including wage and hour regulations and health & safety standards.
• Support safety and loss prevention initiatives across stores.

Customer Experience

• Ensure high standards of customer service in all stores.
• Conduct visits to assess customer experience and drive improvements

Travel Expectations

• Regular travel to store locations is required, with visits typically including store operations reviews, leadership coaching, and support for company initiatives.
• Travel will be based on business needs, store performance, and leadership development priorities.

Reoccurring Activities

• Daily: Review sales yields, labor metrics, and align with the Regional Director and General Managers on daily priorities.
• Weekly: Conduct business reviews with General Managers. Perform 3-day visits to individual stores for comprehensive business, process, customer experience & leadership development.
• Monthly: Review P&L with Regional Director and General Managers. Support the Regional Director in meetings with key stakeholders. Participate in Talent Planner reviews to track performance and development as needed.

Qualifications

• 3 years of retail management experience, preferably in thrift or high-volume retail. Multi-unit experience preferred by not required.
• Strong record of driving sales and profitability.
• Proven ability to coach and develop large teams.
• Strong analytical and problem-solving skills.
• Excellent communication and leadership skills.
• Proficiency in MS Office (Teams, Excel, Outlook).
• Ability to travel as needed.

Physical Requirements

• Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
• Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
• Endurance: Able to stand for extended periods of time.
• Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
• Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
• Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
• Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
• Footwear: Required to wear closed-toe shoes for safety purposes.
• Repetitive Tasks: The job involves regular repetitive motions.

Work Environment

• Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
• Noise Level: The work environment is noisy due to the bustling activity on the sales floor and the production area. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.
• Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
• Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
• Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

M&M Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.