What are the responsibilities and job description for the Leasing Consultant position at Red Tail Residential?
Job Title: Leasing Consultant
Company: Red Tail Residential, LLC
Status: Full-Time
Supervisor: Community Manager, Multi-Site Community Manager, Area Support Community Manager, or Senior Community Manager
Benefits
We offer a competitive compensation package including:
- Company-paid employee-only health insurance
- Vacation and sick time
- Company-paid holidays
- Life insurance
- Employee discounts
- Opportunities for growth and advancement
Position Summary
The Leasing Consultant plays a key role in creating a positive first impression for prospective residents and delivering excellent customer service throughout the leasing process. This position supports leasing, administrative tasks, resident relations, and property operations while upholding company standards and ensuring a smooth move-in and move-out experience.
Key Responsibilities
- Provide superior customer service to residents, prospects, and vendors.
- Conduct and assist with market surveys.
- Show, lease, and move in prospective residents.
- Update unit availability daily and maintain accurate leasing information.
- Process rental applications in accordance with company procedures.
- Submit and track maintenance requests for residents.
- Receive and record collections following company standards.
- Provide general clerical, office, and phone support.
- Maintain complete and accurate resident files and documentation.
- Manage move-in calendars to ensure appointments are completed and units meet move-in standards.
- Address and help resolve resident concerns; escalate issues to the Supervisor when necessary.
- Conduct move-out walks and support the move-out process.
- Perform additional tasks or duties as assigned by the Supervisor.
Special Requirements
Physical Demands
- Regularly required to sit, stand, walk, reach, talk, and hear.
- Occasional climbing may be required.
- Must be able to work at a computer and use a phone for extended periods.
- Must be able to detect auditory and visual alarms.
- Availability to work flexible and extended hours, including weekends, as needed.
Attendance & Schedule
- Full-time position requiring consistent attendance.
- May require evenings, weekends, and occasional holidays.
- Active participation in company meetings, events, and functions is required.
Essential Skills & Competencies
- Strong customer service orientation
- Excellent communication skills
- Ability to handle high-stress situations professionally
- Strong organizational and administrative skills
- Effective time management and prioritization
- Sales aptitude and comfort working with prospects
- Superior collection skills
- Knowledge of Fair Housing laws
- Leadership qualities and ability to work independently
Qualifications
Education
- High school diploma or equivalent required
- Must be able to read and write English fluently and perform intermediate math functions
Professional Experience
- One year of experience in the service industry preferred (hospitality, retail, customer service, etc.)
- Prior experience in affordable housing is REQUIRED
Computer Skills
- Intermediate computer and internet proficiency
- Intermediate knowledge of Microsoft Word, Excel, and Outlook
- Preferred experience with: Yardi, Voyager, LRO, Entrata, Resident Check
Learning & Development
- Commitment to ongoing professional development through company-provided training
- Ability to effectively utilize all on-site property management software
Northshore Personnel Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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