What are the responsibilities and job description for the Customer Service Professional position at Red's Printing Co., LLC?
Job Overview
We are seeking a dynamic and energetic Customer Service Professional to join our team! This position is Monday-Friday from 8:00am - 5:00pm. In this role, you will be the frontline ambassador for our company, providing exceptional support and solutions to our valued clients. Your enthusiasm, communication skills, and problem-solving abilities will drive customer satisfaction and foster long-term relationships. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our customers’ experience. If you thrive on helping others, enjoy engaging conversations, and possess a passion for delivering top-tier service, we want to hear from you!
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or in person, ensuring clear and courteous communication.
- Provide comprehensive customer support by troubleshooting issues, answering questions, and guiding clients through solutions effectively.
- Manage client accounts with accuracy through data entry and maintaining detailed records using PrintSmith Software.
- Assist with sales-related activities by identifying customer needs and promoting appropriate products or services.
- Demonstrate excellent phone etiquette and active listening skills to resolve concerns efficiently while maintaining a positive attitude.
- Collaborate with team members to share insights, improve processes, and enhance overall customer experience.
Qualifications
- Proven experience in customer support or call center environments is advantageous.
- Strong communication skills—both written and verbal—are essential for engaging with clients professionally.
- Technical proficiency in macOS and familiarity with CRM or data entry systems.
- Demonstrated organizational skills with the ability to multitask in a fast-paced setting.
- Experience in sales or client services with a focus on customer service problem-solving is desirable.
- Ability to handle cash transactions accurately when necessary and maintain confidentiality of sensitive information.
Join us as a Customer Service Professional and become part of a vibrant team dedicated to delivering outstanding service! Your enthusiasm and expertise will help us build trust and loyalty among our customers while advancing your career in a supportive environment that values your growth and success.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- On-the-job training
- Paid time off
- Professional development assistance
Work Location: In person
Salary : $18 - $20