What are the responsibilities and job description for the Front Desk Associate position at Red Roof Plus?
Position Summary
As a Front Desk Associate, you will serve as the first point of contact for our guests, ensuring a welcoming and efficient check-in and check-out experience. The ideal candidate has excellent communication skills, a positive attitude, and a passion for customer service.
Key Responsibilities
- Welcome guests and provide outstanding customer service.
- Perform guest check-ins and check-outs accurately and efficiently.
- Answer phone calls, emails, and guest inquiries.
- Process reservations, cancellations, and room assignments.
- Handle guest requests, concerns, and complaints professionally.
- Maintain accurate guest records and process payments.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about hotel amenities, services, and local attractions.
- Follow company policies, procedures, and safety standards.
Qualifications
- High school diploma or equivalent required.
- Previous hotel, hospitality, customer service, or front desk experience preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn hotel management software.
- Excellent organizational and multitasking abilities.
- Professional appearance and demeanor.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
Benefits
- Competitive pay
- Employee discounts
- Paid training
- Opportunities for advancement
Why Join Our Team?
At Red Roof Plus, we value teamwork, professionalism, and exceptional guest service. If you enjoy working with people and creating positive guest experiences, we'd love to hear from you.
Pay: $9.00 - $10.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $9 - $10