Hotel Front Desk Agent

Join Our Team as a Front Desk Agent at Econo Lodge by Choice Hotels!

We are looking for a reliable and detail-oriented Front Desk Agent to oversee the hotel’s operations. In this role, you will combine front desk duties with other responsibilities, and guest services are provided during the night shift. You will play a key role in guest satisfaction while maintaining accuracy in financial records.

What You’ll Do:

• Post charges to guest accounts, such as room rates, taxes, and incidentals, ensuring correct postings.
• Process payments (cash, credit, and checks) and record them accurately.
• Handle guest check-ins and check-outs during the night shift, providing exceptional service.
• Address guest inquiries and requests in a professional and efficient manner.
• Answer phone calls promptly, addressing guest inquiries and providing accurate information.
• Perform end-of-day procedures, verifying room availability, balancing accounts, and ensuring accuracy.
• Communicate important guest information or updates to management and the day shift.
• Resolve guest complaints and escalate issues to the appropriate department when necessary.

What You’ll Need:

• High school diploma or equivalent.
• At least 1 year of experience in a front desk or guest service role in a hotel.
• Advanced knowledge of property management systems and front desk procedures.
• Ability to troubleshoot and resolve guest issues professionally.
• Strong communication skills and attention to detail.

Location:

Econo Lodge | 1780 Outlet Center Drive, Selma, NC 27576