Guest Service Representative

Job Title: Guest Service Representative (Front Desk) – Red Roof Inn & Suites Birmingham, AL

Location: Birmingham, AL
Job Type: Full-Time or Part-Time
Pay: $15.00 per hour

Job Description

Red Roof Inn & Suites Birmingham is seeking friendly, reliable, and customer-focused Guest Service Representatives to join our team. The Guest Service Representative is the face of the hotel — welcoming guests, ensuring a smooth check-in/check-out process, and delivering a great overall experience.

If you enjoy helping people, working in a fast-paced environment, and being part of a team that takes pride in hospitality, we’d love to meet you!

Key Responsibilities

• Greet and assist guests with check-in, check-out, and reservation inquiries
• Provide excellent guest service with professionalism and a positive attitude
• Handle payments, cash drawers, and credit card transactions accurately
• Answer phones and respond to guest requests promptly
• Communicate effectively with housekeeping and maintenance teams to ensure room readiness
• Maintain a clean and organized front desk area
• Follow Red Roof brand standards and safety policies
• Address guest complaints or concerns with patience and understanding
• Support the General Manager and Assistant General Manager as needed

Qualifications

• Previous hotel or customer service experience preferred (not required)
• Strong communication and problem-solving skills
• Professional appearance and attitude
• Basic computer skills; experience with hotel systems (PMS) a plus
• Must be dependable and able to work flexible hours, including weekends and holidays
• High school diploma or equivalent required

Benefits

• Opportunities for advancement within the company
• Supportive team environment

Work Location

• On-site at Red Roof Inn & Suites Birmingham, AL

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 30 per week

Benefits:

• Flexible schedule

Work Location: In person

Salary : $15 - $16