Dispatcher Motor Vehicle - JVA-025-037

Position Summary

The main duty of a transportation dispatcher is to perform routine, recurring vehicle dispatch and recordkeeping duties. The dispatcher receives, processes, plans, schedules, and assigns vehicles for approved vehicle requests. They assign the drivers to their respective vehicles and make sure that they leave and arrive according to schedule. Prepares a variety of documents pertaining to dispatching and vehicle maintenance requirements. Dispatcher is required to process records/files in the automated systems on the status of vehicle requirements. Utilizes the advanced functions of word processing software to create, format, modify, edit, and print a variety of letters, reports, memos, and other documents.

Essential Functions of the Position

• Responsible for the assignment of motor vehicles and drivers for conveyance of freight or passengers.
• Maintains and updates daily tracking system for vehicle status and availability
• Issuance of keys, record sheets, driver credentials, fire extinguishers and warning triangles
• Record time of departure, destination, cargo, expected return time and investigates overdue vehicles
• Speak with customers to expedite relocate missing, misrouted, delayed or damaged merchandise, maintain record of mileage, fuel used, repairs made, and other expenses
• Establish service of delivery routes, issue equipment to drivers, (dispatches and radios), direct activities of drivers, assign helpers to drivers, work at vehicle distribution centers, and assign vehicles to customer agencies
• Focus on the daily operation and dispatching of drivers in accordance with contract requirements and in compliance with state and federal regulations
• Monitor and respond to all radio communication while maintaining appropriate etiquette on phones and radios
• Support the planning team with work assignments as needed in to backfill in busy times
• Perform other relevant duties as assigned

Physical Demands

• Walking, sitting, stepping, climbing, or otherwise moving from one location on the job site to another, may involve physically getting into and out of vehicles/equipment.
• Ability to stoop, kneel, squat, and stand for long periods of time.
• Ability to lift and/or move up to 25 pounds.
• Frequently works in high temperatures.
• Occasionally works around loud noises.
• Occasionally works around fumes.
• Ability to perform repetitive movements by feet, shoulders, arms, wrists, hands and back in performance of work.

Work Environment

• Indoor/Outdoor; exposure to external environmental conditions possible.
• Noise level can range from minimal to intense.

Minimum Qualifications

• Two (2) years in a dynamic dispatch environment preferred.
• Must be able to work a flexible work schedule to include varying shifts, weekends, and holidays.
• Ability to perform multiple tasks during peak hours and remain calm and supportive of drivers.
• Positive attitude and customer service experience.
• Ability to work independently and as part of a team.
• Integrity and the ability to handle confidential information.
• At least one year of specialized experience involving the dispatching or scheduling of motor vehicles.
• Should have skill in compiling and composing both quantitative and narrative reports for a variety of agencies based on data analyses and circumstances.
• The ability to communicate effectively with a diverse group of individuals, both orally and in writing, is also required.
• Possess a valid drivers’ license.
• Must be able speak, write, read, and understand English.
• Must be adaptable, flexible, and able to adjust to new or changing instructions.
• Must be able to multi-task and complete assignments accurately and on time.
• Must take and pass drug screening and undergo random drug and alcohol testing.

Security Requirements:

• Must be a US Citizen.
• Must be able to pass a National Agency Check with inquiries.
• Must pass the National Agency Background Check and obtain computer access.

Job Type: Full-time

Pay: $26.40 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Must be a US Citizen

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person

Salary : $26