What are the responsibilities and job description for the RN-Clinical Liasion position at Red River Pharmacy Services?
Red River Pharmacy – Little Rock, Arkansas
Position Type: Full-Time
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Red River Pharmacy is seeking a highly motivated and relationship-focused Clinical Liaison to join our team in Little Rock, Arkansas. The Clinical Liaison serves as the primary representative of Red River Pharmacy within hospitals, physician offices, skilled nursing facilities, assisted living communities, home health agencies, and other healthcare organizations. This position is responsible for developing referral relationships, educating healthcare providers on Red River Pharmacy services, coordinating patient transitions of care, and ensuring exceptional customer service throughout the referral process.
The ideal candidate will possess strong communication skills, healthcare industry knowledge, and a passion for improving patient outcomes through quality pharmacy services.
Essential Duties and Responsibilities- Develop and maintain professional relationships with physicians, discharge planners, case managers, nurses, social workers, and other healthcare professionals.
- Promote Red River Pharmacy's infusion, specialty, long-term care, and pharmacy services to referral sources throughout the assigned territory.
- Conduct routine visits to hospitals, physician offices, clinics, skilled nursing facilities, assisted living facilities, and other referral sources.
- Educate healthcare providers regarding pharmacy programs, services, reimbursement options, and patient eligibility requirements.
- Serve as the primary point of contact for new patient referrals and coordinate communication between referral sources and pharmacy staff.
- Assist with patient intake processes and ensure all necessary documentation is obtained for timely service initiation.
- Collaborate with pharmacists, nurses, reimbursement specialists, and operations teams to ensure smooth transitions of care.
- Identify opportunities for business growth and increased market share.
- Track referral activity and maintain accurate records within designated CRM systems.
- Participate in community outreach events, healthcare conferences, and networking opportunities.
- Provide exceptional customer service and promptly resolve concerns from patients, caregivers, and referral partners.
- Maintain knowledge of industry trends, reimbursement changes, and regulatory requirements affecting pharmacy services.
- Prepare and submit weekly activity reports and territory updates to leadership.
- Minimum of two years of healthcare sales, clinical liaison, pharmaceutical sales, infusion services, home health, hospice, or related healthcare experience preferred.
- Experience working with hospitals, physician practices, case management teams, or post-acute care providers strongly preferred.
- Excellent communication and relationship-building skills.
- Strong presentation and public speaking abilities.
- Knowledge of healthcare reimbursement and referral processes preferred.
- Ability to work independently while managing multiple priorities.
- Proficiency with Microsoft Office and CRM software.
- Strong organizational and time-management skills.
- Professional appearance and demeanor.
- Ability to maintain confidentiality and comply with HIPAA regulations.
- Frequent local travel throughout the assigned territory.
- Ability to sit, stand, walk, and drive for extended periods.
- Ability to occasionally lift up to 25 pounds.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off
- Paid holidays
- 401(k) with company match
- Professional development opportunities
- Supportive team environment