What are the responsibilities and job description for the Quick Lane Service Advisor position at Red River Ford Durant?
Red River Ford Durant is seeking an energetic and customer-oriented Quick Lane Service Advisor to join our service team. This role is essential to ensuring a seamless and positive service experience by accurately capturing customer concerns, coordinating with technicians, and keeping customers updated throughout the repair process.
Benefits:
Health, Medical, and Dental Coverage
401(k) Plan
Paid Time Off and Vacation
Career Growth Opportunities
Employee discounts on Vehicles, Service, and Parts
Long-Term Job Security
Responsibilities:
Welcome customers promptly and identify their service needs
Prepare detailed and accurate service orders and estimates
Communicate with technicians to ensure timely and efficient repairs
Provide regular updates to customers about their vehicle status
Maintain an organized, clean, and professional service area
Address customer questions and resolve concerns quickly
Recommend additional services or products to improve customer satisfaction
Qualifications:
High School Diploma or Equivalent
Dealership experience preferred
Solid understanding of automotive systems and ability to identify issues quickly
Strong customer service mindset with excellent communication skills
Basic computer proficiency and eagerness to learn new systems
Ability to understand and follow new repair and service procedures
Capable of lifting up to 50 pounds and standing for extended periods
Comfortable working in a fast-paced environment
Equal Opportunity Employer
Red River Ford Durant is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by federal, state, or local laws.