Loan Processor/MSR

Position Title:

Loan Processor/MSR

Reports To:

Branch Manager and/or Regional Director

Basic Function:

Perform clerical work for loans and open new Credit Union memberships.

Responsibilities:

• Greets members as they enter the lobby in an outgoing, courteous manner.

• Prepare loans for Loan Officer; input applicant information, run credit reports, print ques, and pull-up NADA value.

• Book loans and ensure the proper disbursement of proceeds. Sets-up direct deposit allocations for loan payments.

• Process loans on computer and update loan data. Answer phone inquiries regarding loans, NADA values, and calls to Loan Officer and/or Branch Manager.

• Forward approved loans to Quality Control and denied loans to the Loan Committee.

• Cross-sells every product and service as needed to meet the financial needs of the individual member.

• Reviews membership applications for approval; opens and provides information on all credit union account types.

• Assists members with direct deposits, IRAs, CDs, check orders, address changes, automatic transfer, wire transfers and other financial needs.

• Instructs members on the proper use of the Audio Response System, Home Banking, Bill Payer, plastic services (ATM, Check Card, and Gift Cards) and Moneyline transfers.

• Prints and reviews member statements or account histories, counsels' members regarding the activity of their accounts.

• Makes correction to accounts as needed. Alert to warnings of fraud and able to detect and avoid possible fraudulent activity.

• Assist with various branch duties as needed.

• Adheres to all Red River Employees Federal Credit Union policies and procedures.

• Performs other related duties as assigned.

Qualifications:

• Experience in the loan and/or member service department of a credit union or equivalent experience with similar financial institutions.

• High school diploma or the equivalent, with some college preferred.

• Competent computer skills and use of standard office equipment.

• Ability to meet, speak and deal effectively with people, being professional always.

• Must maintain a neat and professional appearance.

• While the following list is not exhaustive and may be supplemented, identified physical requirements include the ability to operate normal office equipment and some lifting not to exceed 25 pounds.

• Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.

Benefits:

• Paid Holidays

• Match on 401K- 100% for the first 6%

• Discretionary Profit Sharing

• Vacation Leave

• Sick Leave*

• Voluntary Insurance Products/Packages

• Company Paid Life Insurance*

• Company Paid Accidental Death & Dismemberment Insurance*

• Competitive Medical & Dental Benefits*

• Premium-level Checking/Savings Account with additional benefits

• Additional incentive for extended hour locations

• Various other incentives

• Full Time Only