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Responsible
for receiving customer orders, generating picklist and effectively and
efficiently communicating with production, warehouse, and customers to ensure
that all orders are delivered.
ESSENTIAL FUNCTIONS
- Process and manage store inquiries on order status, feedback
and complaints, according to prescribed standards and procedures and
collaborates with concerned units for resolution, using Feedback Management
System (FMS).
- Analyze order status, feedback and complaints, and identifies
possible causes of these and provides feedback to stores.
- Anticipate potential impact of scenarios to store related to
order and delivery.
- Create procedures and guidelines to improve customer servicing
to the stores.
- Recommend possible system and process improvements relating to
order and delivery.
- Encode/process
all incoming orders in the system and prepare picklist and ensure that the
orders are fulfilled.
- Respond to customer
calls and emails and address inquiries about their orders.
- Handle
customer complaints and concerns and escalate these
to higher management as necessary.
- Investigate together with Inventory
Control Assistant items not received by customer/s, monitor or follow-up with
the customer and address the issue until it gets resolved.
- Check
and review if all items are correctly allocated and prepare Sales Invoices based on the materials and finished goods
allocated.
- Review or reconcile system vs.
orders processed or not processed.
- Generate
monthly sales reports and month-end report such as Delivery in Full, On Time,
All Invoiced (DIFOTAI), customer survey, etc.
- Act
as liaison of Warehouse/Logistics to communicate with customers on concerns
and issues.
- Follow model and influence others to strictly comply to all
company policies, workplace safety standards, food safety, supplies and
inventory management, First In-First Out (FIFO), proper storage, Good
Manufacturing Practices (GMP), Hazard Analysis
and Critical Control Points (HACCP), Good Housekeeping Practices or
5S, Clean As You Go (CAYGo), Cleanliness and Sanitation, Allergen, etc.
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NON-ESSENTIAL FUNCTIONS
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- Prepare periodic status/management reports and other reports
that maybe required by management related to customer service and order
management.
- Attend required training or certification programs necessary
for the satisfactory performance of all assigned responsibilities and
achievement of unit’s goals.
- Initiate coordination and communication with team members and
management team to support achievement of all goals and objectives.
- Perform other job/task or production related assignments as
assigned by immediate supervisor in order to develop one’s self and/or share
one’s expertise resulting to support work efficiencies & productivity.
- Perform administrative duties as necessary (i.e. making copies, printing, filing, etc.).
- May be assigned a project related to area of accountability.
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