Automotive Service Advisor/Writer

Red Noland INEOS Grenadier, a member of the Red Noland Auto Group, is growing. We are currently seeking a dedicated and experienced Automotive Service Advisor to join our team. If you’re looking for a career with the right company and are driven by success, a Red Noland family dealership is the place you want to be! We live by “The Red Noland Way” – “The way you want to be treated, the way you ought to be treated, and then some.”

Key Duties and Responsibilities:

• Greet all customers promptly and professionally, on the phone or in person
• Listen to customer to accurately assess vehicle problem(s); restate same to customer to assure repair satisfaction
• Generate repair orders (RO) and schedule repair
• Follow up with customer regarding repairs to be completed and associated timeframe; continue to update if changes occur; arrange transportation or loaner
• Follow-up with Sales Managers, parts, technician, wash technicians and sub-lets to assure timeliness of repairs and no other issues/concerns
• Prepare vehicle for delivery, including final check of items to be repaired; quality check yourself when appropriate
• Responsible for writing up, tracking, selling, booking and cashing out customers as well as all internal new and used vehicles
• Assist with company events as required (New Owner’s Clinic, new car introductions, etc.)
• Maintain professional appearance and work area

Material and Equipment Directly Used:

• Microsoft Office Suite
• CDK DMS / Dealer Logix

Education/Experience Necessary

• High school diploma/G.E.D.
• Automotive background/technician background a plus

Physical Requirements:

• Ability to be on feet all day
• Ability to deal with all weather conditions
• Must be able to lift 50 pounds
• Must be able to drive all makes of vehicles (automatic, stick-shift, etc.)

Special Qualifications:

• Strong customer service orientation; ability to work with customers and to manage their expectations throughout the repair process
• Strong organizational skills: ability to manage multiple customer accounts at the same time, multiple times throughout the day.
• Able to keep all paperwork together, communicate in an on-going manner with technicians throughout the repair process and update the customer as required.
• Ability to deal with multiple demands with patience, diplomacy and tact with customers and co-workers
• 6 Years or more of Service Advisor/Writer experience is strongly preferred.

Automotive Service Advisor Benefits:

• Pay starts at $60,000 Dependent on experience
• Industry Leading Pay Plans
• Great Earning Potential
• Full Training & Support
• Fun Working Environment
• Medical, Dental & Vision Insurance
• Company paid Life and Long Term Disability Insurance
• Paid Training
• 401k with Discretionary Employer Contribution
• Monday - Friday

Must pass a background, Driver's License check, and drug screening prior to hire.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Ability to Commute:

• Colorado Springs, CO 80905 (Required)

Ability to Relocate:

• Colorado Springs, CO 80905: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000