What are the responsibilities and job description for the Telemedicine Assistant position at Red Mountain Weight Loss?
At Red Mountain Weight Loss and Med Spa, we’re all about transforming lives with exceptional patient care and first-class customer service every single day. With over 250,000 patients finding success on their weight loss journeys, we’re proud of the difference we’ve made.
About the Role
Reporting to management and medical providers, you’ll be at the heart of our patients’ virtual care experience, wearing many hats—from medical assisting to administrative support. Using our cutting-edge telehealth platform, you’ll help patients achieve safe, healthy weight loss while delivering five-star customer service every step of the way.
Your Impact
As a Telemedicine Assistant, you’ll:
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Prepare Patients for Telemedicine Consultations: Ensure charts are complete, forms and consents are signed, and patients are ready for virtual visits.
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Patient Interaction and Customer Service: Warmly welcome patients, provide 5-star customer service, and present information about weight loss programs and tools.
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Accurate Documentation: Review and document patients' medical histories, medications, and vital signs in the EMR system.
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Medication Management: Order and dispense prescribed medications with attention to accuracy and patient safety.
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Telemedicine Clinical Support: Guide patients on taking their own vital signs during telemedicine visits and maintain an organized workspace.
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Registration and Payment Processing: Handle electronic registration, check-out, payment processing, and charge accuracy with precision.
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Appointment Scheduling and Coordination: Manage appointment scheduling, changes, confirmations, and cancellations to ensure efficient patient flow.
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Patient Support and Education: Educate patients on weight loss programs, monitor adherence, and offer support to overcome challenges
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Follow-Up and Retention: Proactively follow up with patients throughout their weight loss journey, addressing questions and concerns to maintain satisfaction and retention.
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Building Patient Relationships: Listen attentively to patient needs, foster trust through empathy, and provide personalized encouragement to support their goals.
The Essentials
- Schedule: Full-time, on-site at our North Scottsdale Headquarters (not remote). Shifts are 8 hours, 5 days a week, including mandatory Saturday availability.
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Monday–Friday, 7:00 AM–3:30 PM and Saturday, 6:00 AM–11:30 AM (March-October)
- Monday-Friday, 8:00 AM-4:30 PM and Saturday, 7:00 AM-12:30 PM (November-Mid March)
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- Compensation: $18.00–$24.00/hour, based on prior medical or customer service experience.
What You Bring to the Table
- High school diploma or equivalent
- A minimum of 2 years in a customer-facing role, preferably in a healthcare, retail, or wellness setting, demonstrating a commitment to patient satisfaction and support preferred.
- Preferred background in clinical or administrative direct patient care.
What We Offer
- Comprehensive benefits: Medical, Dental, Vision, Life Insurance, and 401(k).
- Saturday shift bonus: $1 extra per hour.
- Enjoy amazing employee discounts on our patented weight loss medications, GLP medications, med spa services, and all our products! Plus, share the perks with up to five lucky people through our exclusive Friends & Family Program.