What are the responsibilities and job description for the Customer Service Representative position at Red Mountain Weight Loss?
At Red Mountain Weight Loss, we are committed to transforming lives through personalized weight loss and wellness solutions. As a Customer Service Representative, you’ll play an essential role in delivering exceptional support to both new and existing patients.
If you thrive in a fast-paced environment, love connecting with people, and take pride in delivering top-notch service, we would love to have you on our team.
What You’ll Do
- Handle inbound and outbound calls, texts, chats, and emails with professionalism and warmth.
- Schedule, modify, confirm, and cancel patient appointments with accuracy.
- Educate patients about Red Mountain’s weight loss programs, med spa services, and products.
- Build meaningful relationships by understanding patient needs and providing personalized recommendations.
- Maintain detailed and accurate documentation in our CRM system.
- Ensure each patient feels valued, supported, and empowered in their journey.
What We’re Looking For
- One to two years of customer service or call center experience preferred.
- Strong communication skills and a passion for helping others.
- Ability to thrive in a high-volume, fast-paced environment.
- Experience in scheduling, data entry, and maintaining confidentiality.
- A positive attitude and a team-player mindset.
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Bilingual in Spanish is a plus.
Hours of Operation
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Must be open to working flexible hours within the following hours of operation:
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Monday to Friday: 6:00 am - 6:00 pm
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Saturday: 6:00 am - 4:00 pm
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Location
- This position is fully onsite at our North Scottsdale Telecenter, located at 14505 N. Hayden Rd., Scottsdale, AZ 85260.
- Remote or hybrid work options are not available.
Pay
- $17.50 - $25 per hour, based on experience.
Benefits
- Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, and 401(k).
- Employee Pricing: on weight loss programs, retail products, and med spa services (including cosmetic injectables!)
- Friends & Family Program: discounts extended to five (5) individuals.
Salary : $18 - $25