Retail Experience Manager

Ashley is the #1 Furniture and Mattress company in North America. Red Mountain Retail owns and operates Ashley stores in North and Central Alabama.

About the Role

Our Retail Experience Managers own interactions with our customers after a sale. Our Retail Experience Managers are devoted to helping customers by providing stellar customer service. This role will report directly to the Store Manager.

Responsibilities:

• Oversee general store operations
• Greet customers, answer incoming phone calls and deliver worldclass service to our customers
• Coordinate appointments and meetings and managing staff calendars and schedules
• Ensure office supplies and equipment are at proper stock levels
• Create presentations, correspondents and other managementlevel reports
• This role is bonus eligible.

Requirements:

• Prior office manager experience in a retail setting
• Proven ability to handle multiple projects and responsibilities simultaneously
• Exceptional critical thinking and interpersonal skills
• Demonstrated ability to establish and maintain relationships with multiple departments and multiple levels of personnel
• Superior written and verbal communication skills
• Expertise in Google Suite and Microsoft Office products
• Must be responsible for all aspects of the Front Office process including accuracy, training, etc.
• Experience in Big Ticket or Furniture office management is highly desired
• Must consistently model professionalism in all matters including work performance, dress, attitude, speech, and written communication
• Ability and willingness to work evenings, weekends and holidays

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About Red Mountain Retail dba ASHLEY

Founded in 1987, Red Mountain Retail (RMR) is owned and operated by Woody Marks of the Marks-Fitzgerald furniture family of Alabama. Marks-Fitzgerald has a 75 year legacy of providing excellent customer service in our area. Ten (10) Ashley stores belong to the Red Mountain Retail organization with sales consistently exceeding $35 million each year. Our stores are located across North and Central Alabama in Huntsville, Hoover, Scottsboro, Birmingham, Florence, Fultondale, Anniston, Tuscaloosa, Cullman and an Outlet store in Trussville. Our Distribution Center is located in Bessemer, AL. The company currently employs approximately 200 employees in our corporate headquarters. Our distribution center, retail, and customer care associates are dedicated to transforming our customers’ shopping experience by providing superior customer service and quality products!!!