What are the responsibilities and job description for the Retail Sales Associate position at Red Mountain Retail dba ASHLEY Furniture?
Company Description Red Mountain Retail (RMR), doing business as ASHLEY Furniture, is a locally owned and operated furniture retailer with roots in the Marks-Fitzgerald family’s 75-year legacy of customer service in Alabama. The organization operates ten Ashley stores across North and Central Alabama, with annual sales consistently exceeding $35 million. Locations include Huntsville, Hoover, Scottsboro, Birmingham, Florence, Fultondale, Anniston, Tuscaloosa, Cullman, and an outlet store in Trussville, supported by a distribution center in Bessemer, AL. RMR employs approximately 200 team members across corporate, distribution, retail, and customer care functions. The company is dedicated to transforming the customer shopping experience through superior service and quality products.
Role Description The Retail Sales Associate is a full-time, on-site role based in the Greater Birmingham, Alabama Area, working within an ASHLEY Furniture showroom. This role involves greeting customers, understanding their needs, and guiding them through product options to help them select furniture and accessories that fit their lifestyles and budgets. Daily responsibilities include maintaining up-to-date product knowledge, presenting features and benefits clearly, creating quotes, processing orders, and following up on leads. The associate will also help maintain a clean and appealing showroom, support merchandising efforts, and collaborate with distribution and customer care teams to ensure smooth delivery and after-sales service. This position requires consistent adherence to company sales processes, customer service standards, and performance goals.
Qualifications
- Candidates should possess strong Retail Sales and Sales skills to engage customers, meet sales goals, and close transactions effectively.
- Candidates should possess solid Product Knowledge skills to explain features, benefits, pricing, and configuration options for furniture and related accessories.
- Candidates should possess excellent Communication and Customer Service skills to build rapport, listen actively, and resolve questions or concerns professionally.
- Candidates should possess general customer-facing and teamwork skills, including reliability, professional demeanor, and the ability to collaborate with store and distribution teams.
- Previous experience in retail, furniture, or home goods sales is preferred but not required; willingness to learn and adapt is essential.
- Ability to work on-site, including evenings, weekends, and holidays as scheduled, and to stand and walk for extended periods.
- Basic computer proficiency for using point-of-sale systems, customer relationship tools, and inventory software.
Compensation & Benefits:
- Base pay uncapped commission
- Yearly bonus potential up to $15,000
- Medical, Dental & Vision Insurance
- 401(k) with company match
- Paid Time Off & Sick Pay
- Generous Employee Discount
We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.