System Support Specialist - 2nd Shift

Description

Red Mile team members are driven by their desire to create outstanding experiences for both our patrons and fellow employees. We pride ourselves on being a part of an organization whose focus is to bring world-class entertainment to those living in and visiting the “Horse Racing Capital of the World.” If you aspire to create memorable experiences, we invite you to explore our exciting and dynamic career opportunities.

Summary

The System Support Administrator is an entry-level position, which will support all IT infrastructure for Red Mile employees and patrons. They will complete tasks that arise during day-to-day operations of the various computer systems and hardware. They will provide on-site administration for software users in a variety of work environments. They will participate in documentation and infrastructure improvement projects, as coordinated by IT leadership.

• Investigate, research, diagnose and repair IT hardware and software failures/issues. Document all findings/repairs via ticketing system.
• Move and install computer hardware, software, audio-visual equipment, printers, phones, and other technology.
• Provide frontline preventive and corrective maintenance of desktop systems, printers, phones, network infrastructure, enterprise applications, audio-visual equipment, and other technology.
• Perform basic fiber/ethernet network and RF cable troubleshooting
• Provision user access accounts in various IT systems, according to department standards.
• Provide technical training for end users regarding computer and application use and procedures.
• Prepare and maintain technical documentation according to department standards.
• Serve as a liaison between end users and IT leadership to suggest system improvements.
• Perform other duties as assigned.

Education and/or Experience

• Must possess an associate degree in Information Technology or a related field, or equivalent mix of training, certification, education, and experience.
• Prior experience in a gaming environment preferred.

Skills Required

• Ability to communicate professionally both orally and in written form.
• Present a respectful attitude and professional appearance in all situations.
• Problem solving and critical thinking.
• Ability to take over and complete projects with minimal supervision.

Physical Requirements

The employee must occasionally lift and/or move up to 40 lbs., while performing the duties of this job, the employee is required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch or crawl, talk and hear.